Where do I begin... I purchased my beautiful truck right off the showroom floor. 2019 Ram 1500 Limited Black. Every option you could think of... I’ve been driving Ram trucks for 12 years now, so I was looking forward to this upgraded truck.
1 week into my purchase and I already started having issues. The brakes squeal any speed above 30. Took the truck into the dealership. A few days later they came back, said they took the brakes apart and found dust in the brakes. I thought okay...Could be it was in the showroom... the blew out the brakes, put them back together and handed it back to me. The next day brakes were still loud as hell. Drove it back to the dealership. The Svc Mgr said he would personally see what was going on.. 2 days later I get the call. My rotors have heat spots on them from the manufacturer. No way... you just had my truck a few days ago, didn’t see this.. and now my truck has a defect from the plant. Okay. They replaced both front rotors and the pads. Said I was good to go. Drove the truck 150 feet down the street and started hearing a clunking sound. NOT when pressing the brakes... it was while I was accelerating or coasting. Turned around and brought it back. 2 days later they came back and said the tire rod was loose. And I was told this is normal on new trucks... no way this can’t be true... tightened me up and I was good...
But ever since I purchased the truck my mileage seemed off. I started keeping track of it. On average I get 8.6 - 10.4 mpg. Now this mpg is me taking the number of miles driven and dividing it by the number of gallons filled. After taking it to the dealership several times they could not find an issue.. so Chrysler came out. Suggested a reset of the computer system... that did not fix it. I’m at 2024 miles now and still getting horrible gas mileage. I just filled up and I got 9.6mpg. When I fill up the truck it shows I have 232 - 250 miles before empty. All of my other Rams had MUCH better mileage than this.
On top of all of these issues I’ve had numerous issues with the dealership. The put a dent in rear door... scratched up the grill and plastic housing over the engine (did this when they were doing a recall for the engine liner).
This has truly been the worst experience ever.
Anyone else have this type of experience? Chrysler suggested to the dealership that I drive it another 1000 miles to see if the mileage gets better. Sadly that is NOT an option I want to participate in. My expensive truck is now even more expensive with this poor gas mileage. I’ve opened a care case and hope to get some sort of resolution.
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