Well I think I fixed my problems. Probably not what they want you to do, but it worked. Disconnected negative then positive battery terminals, waited a few minutes then reconnected. Started the car and waited. Be warned the car takes its time to refind all installed options. For example I had no climate control or other things, it was weird, but like a normal computer reboot it got there and all seems fine now. None of the issues I was having. The version is still the updated one. Just my experience.Had my updates last Wednesday, now every time I back up and shift back to park the screen goes out. I have to turn the radio off and on to get the screen to work. Also now my nav isn't working. It won't find the GPS signals. Ugh..... not sure if they are related but too coincidental.
I did mine and after that no navigation is working....from bad to worse. Takes approximately 40 min to 1 hour.Has anyone confirmed that the update does anything significant enough to justify having it done? Particularly, if it takes 5 hours.
That confirms it for me - no update!I did mine and after that no navigation is working....from bad to worse. Takes approximately 40 min to 1 hour.
All Uconnect/Guardian/App/HK/ ....are worthless. No one care about all those problems we have....called / Guardian( haha) Uconnect.....and all of them addressing you to dealership which you have to follow them protocols....appointment..again appointment and is just wasting your time...
Good luck to everyone!!
This killed my nav as well. Did you ever get it fixed?Beware!
That’s the update that killed my navigation
STAR rep said it fixed nearly all problems for a client
It fixed my xm preset problems (maybe) but now my screen goes blank or stays blank after starting car. Have to hit power button twice to get the screen to come on
They tried to update mine yesterday and it killed the radio. It basically just shows cycles between the RAM logo, SiriusXM logo and a black screen. I assume it keeps rebooting.I’m on day 12 without my $62k truck thanks to the failed software update. Apparently my new radio unit still hasn’t shown up to be replaced, absolutely ridiculous.
Does the new SW do any new tricks or does it just work as advertised?
I called the dealer with the star case # this morning. The guy got very stubborn and obnoxious (I need to find a new dealer), but finally looked up the case # and agreed that it's there. He said the fix for Q4 will not arrive until October. Guess I'll live with it until then. I couldn't see wasting a day at the dealer if the fix wasn't available.Hello All,
Purchased my 2019 RAM Limited in Oct 2018. Have had issues with 12" screen since new. ( starting on the preview channel --- 360L not working --- bluetooth drop outs ect) They did the May software update a few weeks ago. The unit was working a bit better. The starting on the preview channel had stopped BUT yesterday I got in the truck in the morning and no sound through the radio! No bluetooth sound, no radio , nothing!
I took it back to the dealer and the service writer witnessed the issue. There were error codes stored as well. Then the next morning when the tech started the vehicle he claims it was working fine. He found the stored error codes and has started a new STAR case. See attached that explains a related issue they claim is part of the problem. The error codes noted are the same error codes the tech said was stored....