12” screen install mess

[2500project]

I’m installing a 12” out of a wrecked truck and have two issues that are actually fighting against themselves
(1) I have a locked screen that shows up occasionally in grayscale, it will not allow you to put in the unlock code
(2) after a few minutes, that’s screen goes away and then I get a sos call error that I cant x out because the screen is locked

things that I have tried so far listed below
holding the volume button and power button at the same time to reset
Holding the hot and cold temperature buttons to reset
Holding the power button down for 30 seconds to reset
Disconnecting the battery for the truck for two hours
Disconnecting the battery to the truck and touching the positive and negative cables together
Letting the truck sit overnight to reset

is there possibly a way to clear this screen with alpha OBD? Any help would be appreciated

 

[Trooper4]

Looks like a trip to a dealer possibly.

 

[firemedic10584]

@Jimmy07 is the resident expert with the radios - What he says, is what you'll need to do.

 

[Darksteel165]

Need to know more information.
What truck do have? What year?
What was your existing radio before the swap?