Search results

Update #3 - Field Tech from FCA went out to my vehicle and changed the settings on my radio via his computer. We will see if it is fixed.

Update #2 - Dealer did a reset on my radio again. I can tell because all my presets are back to default. Wouldn't tell me what they did and gave at me with an attitude. Said working normal. Service advisors quote - Its your vehicle and your problem.

Update #1 for today. Truck is at dealer, dealer called said it's working fine, nothings wrong. They insist there is no known issues with the 12in system. Then I told them FCA Corp is sending a Field Tech to look at it... (They paused and said, fine). ... We will see what the FCA Field Tech...

I have to take my truck to the dealer monday. Not sure if they'll fix it or not, but FCA Managers want to replace the radio. (At least I have a nice warranty on my truck now)

Whether or not they fix it in January, lets say I no longer have to worry about paying out of pocket for that radio. I got a nice warranty on it now.

I went out and checked my truck. It's build date is June of 2019. Software on the radio is at 28.1 so by the TSB, its the latest software. I ended up contacting Ram managers about my issues, I have to take the truck back to the dealer in January to get fixed. The manager I spoke to on the...

I've been asking the dealer to reflash my radio, put the latest update on the radio, etc..... They keep telling me I have the latest greatest software and that Mopar hasn't updated it since the Beginning of 2019.

You can turn it off in the settings on your radio.

I left he truck on the ground.

It's not key cycles, the system needs to "Redownload" your options from the comptuer. IT WILL NOT DO THIS WITH YOUR VEHICLE RUNNING. It takes up to 30 minutes with the VEHICLE OFF. I've had to unplug the battery a lot because of issues. It will not reload its system with the vehicle running...

What email address...

My Wishlist: 1. Have it work without bugs.

Yeah, they told me that their "Update" will fix this. But I should take it back to the dealer to have them investigate it more. My response, you want me to leave my truck with the dealer, pay for my own rental, for an issue you know is wrong? If you know it's broken, why do I have to take my...

Oh what made me laugh at Ram Customer Service is the following: I asked them when will they fix the software problem with the 12in Uconnect. Their response. We extensively test the software before releasing it to make sure there are no bugs. We do this all the time and we make sure there are...

I was just informed by "Diane" (case manager) from Ram Customer Care that she can not resolve, extend my warranty on the radio or give any recommendations on how to resolve the issue. Her suggestion is take my truck to the dealer and let the service advisor drive the vehicle as their vehicle...

I was just informed by "Diane" (case manager) from Ram Customer Care that she can not resolve, extend my warranty on the radio or give any recommendations on how to resolve the issue. Her suggestion is take my truck to the dealer and let the service advisor drive the vehicle as their vehicle...

Called Ram Customer Care & Local Dealer. Asked for both of them to call me back about my issues. So far ... Crickets. NO RESPONSE. I've emailed the Service Advisor of the local RAM Dealer (Nothing) I've called the Service Department of the local RAM Dealer leaving a voicemail to call me back...

Not fixed. System messed up again

Yea.. or pull the radio fuse and plug it back in

Dealer said they used their system to reset my radio. Heck I did that by unplugging the battery. I dont know if its fixed, but Ill keep you posted. I have a nagging feeling its going to mess up again... I almost expect it to screw up