HI,
I bought a 26 Limited in December that replace a 23 Laramie. I had a 19 Laramie before that. I love those trucks and really love the new enginge and suspension in the 26. My new truck has issues. The backup camera image locks up and is choppy. The same thing for the review camera. The passengar screen comes will not come on sometimes. The interface is slow and flashes white when switching screens. My phone will not connect roughly 30% of the time. I took it into the dealer twice. The last time it was in the shop for 1.5 weeks. They opened a Star case and I was told they were going to order a new radio for it. That was over 3 weeks ago. I have tried to reach out to my case manager at Stalantis and the dealer and neither will call me back after multiple emails and voicemails. I finally go ahold of someone else at Stelantis and they told me my case was closed, the radio was not ordered, and the radio would not fix it the problem. They said my original case manager would call me with an update. It has been 3 days and nothing. I think they want me to live with it. I am super disappointed with how this has been going. I am a loyal customer but not sure what to do at this point. Anyone else going through this? Suggestions on getting this resolved.
I bought a 26 Limited in December that replace a 23 Laramie. I had a 19 Laramie before that. I love those trucks and really love the new enginge and suspension in the 26. My new truck has issues. The backup camera image locks up and is choppy. The same thing for the review camera. The passengar screen comes will not come on sometimes. The interface is slow and flashes white when switching screens. My phone will not connect roughly 30% of the time. I took it into the dealer twice. The last time it was in the shop for 1.5 weeks. They opened a Star case and I was told they were going to order a new radio for it. That was over 3 weeks ago. I have tried to reach out to my case manager at Stalantis and the dealer and neither will call me back after multiple emails and voicemails. I finally go ahold of someone else at Stelantis and they told me my case was closed, the radio was not ordered, and the radio would not fix it the problem. They said my original case manager would call me with an update. It has been 3 days and nothing. I think they want me to live with it. I am super disappointed with how this has been going. I am a loyal customer but not sure what to do at this point. Anyone else going through this? Suggestions on getting this resolved.
