Digital Key setup 2025 Laramie

[Freightpup]

So I figured out how to do it but was given this popup warning. Not sure I really want to do it.
View attachment 208921

I wouldn’t do it simply because idk how hard it is to add the vehicle back. I was never able to add my 2020 to the app. Idk if it was because I was the second owner or what. It always came back as me not being the owner. Customer service got it to go through on their end but it was the same result when I logged in. After a while I said screw it.

 

[2025 Ram Limited]

That is a fine answer to put this off, despite it being 18 months behind and still to this day advertised everywhere as a current feature... but what about those of us who don't even have our RFI keycards? My dealer gave me the run around for so long I gave up. At first they even said there is no keycard! Customer service sent me in a two hour loop one day from RAM Connect to Uconnect Services to RAM Customer Care just in a repeated circle. I got so mad I gave up.

You guys really give the impression that what you want is for us to give up. FWIW my first RAM ever was a 23 Laramie, which I traded in for a 2500 GMC HD ... and surprisingly ended up coming back to the exact same RAM model because I missed the RAM boxes and comfortable ride so much. But if this is the way Stellantis does business, then I will take my construction company's business, and the business of any and everyone I know,, back to GMC who at least won't straight up lie publicly in an ad.

Whats disappointing is that your product is so strong that despite a half done refresh it's still very compelling, and I really expected the truck's quality to be the downside. FCA has continued the improvement there started by Dodge. But Customer Service is exactly like it was fifteen years ago... full of crap, uninformed, and non existant once you pay your down payment and drive off.

The gall of a dealer who only sells RAM trucks advertising the digital key feature on their website at one of the biggest dealers in DFW and then acting like they had no idea what I was talking about was honestly more off putting than not getting my keycard. I felt really deceived. And one of our other guys bought a RAM the same time I did, and got the same treatment.

Rather than wait another 18 months Ill just go ahead and assume and you don't care to keep my business... since no one calls me back, no one responds to my customer service emails, and my dealer is the one who started the phone circle.

Look for the key card behind the glove box. Mine fell behind it and I found it on accident.

 

[PatrickLeedleLee]

I called Connect Care, they said you can no longer be added to release waves as they are done with those rounds of testing and nobody else be able to get the update until a full release is pushed.

 

[Ramboy13]

I called Connect Care, they said you can no longer be added to release waves as they are done with those rounds of testing and nobody else be able to get the update until a full release is pushed.

How convenient….

 

[Jack M.]

This is my attempt to be somewhat useful to the forum;
Talking to my service advisor on my 5th trip to the dealer in less than 6k, he said there is a software (perhaps more accurately firmware) available to the module that is related to SPAAK . He did not elaborate nor did I ask any additional details as I gave up on phone as a key due to poor performance and just carry the fob.

 

[RamCares]

Hi everyone,
We wanted to check in with everyone and let you know that the Digital Key launch will for sure not occur in this calendar year. We know this is disappointing, but we wanted everyone to know we are still tracking this, and will continue to provide updates. We still have our tracker with your VINs ready once the launch phases begin next year.

As always, once we know more, we will share it here.

Diamond
Ram Cares

 

[yoopram]

This is my attempt to be somewhat useful to the forum;
Talking to my service advisor on my 5th trip to the dealer in less than 6k, he said there is a software (perhaps more accurately firmware) available to the module that is related to SPAAK . He did not elaborate nor did I ask any additional details as I gave up on phone as a key due to poor performance and just carry the fob.

See my comment above regarding the update. I even posted the TSB.

 

[skels130]

Hi everyone,
We wanted to check in with everyone and let you know that the Digital Key launch will for sure not occur in this calendar year. We know this is disappointing, but we wanted everyone to know we are still tracking this, and will continue to provide updates. We still have our tracker with your VINs ready once the launch phases begin next year.

As always, once we know more, we will share it here.

Diamond
Ram Cares

Well this is something at least. I’m not sure about everyone else, but the “unknown” is the worst part to me. If they could actually just say “hey, it’ll be February for beta, hoping for April release” I’d be fine. It’s the uncertainty and no communication that is annoying to everyone IMO.

 

[Ramboy13]

Well this is something at least. I’m not sure about everyone else, but the “unknown” is the worst part to me. If they could actually just say “hey, it’ll be February for beta, hoping for April release” I’d be fine. It’s the uncertainty and no communication that is annoying to everyone IMO.

And for literally YEARS. Yes, very annoying.