Uconnect not loading properly

[bigdodge]

are all manufactures having an issue with their infotainment system?

Toyota recalls nearly 600K vehicles over infotainment glitch

Toyota has announced a recall of 591,000 vehicles in the U.S. due to a potential issue with the infotainment system. This Toyota infotainment system recall affects a range of models, including the Venza, Crown, Crown Signia, RAV4, GR Corolla, 4Runner, Camry, Grand Highlander, Tacoma, Highlander...

topclassactions.com

 

[RamCares]

Hi everyone, apologies for the delay. Feel free to send our team a private message along with your case numbers and VINs so we can take a further look into this for you.

Diamond
Ram Cares

 

[skyhawk42]

Mine has been terrible for CarPlay since the last update. The screen bouncing around and not coming back until you shut the truck off and wait is the worst mistake they did in programming. I get in the truck and head out and have no use of the entire system unless I can pull off the road and shut it off and wait, unacceptable in my opinion. And now I got this new message that took 30 minutes to load and then still had to shut off the truck and wait before it was restored.

 

[skyhawk42]

Hi everyone, apologies for the delay. Feel free to send our team a private message along with your case numbers and VINs so we can take a further look into this for you.

Diamond
Ram Cares

@RamCares there will not be a trip to a dealer for me. I’m out of warranty and refuse to give the dealer money for a problem clearly caused by the software update that everyone on here is complaining about. There wasn’t anything fixed by this update, only problems caused, no responsibility taken by the company, but oh the dealer says bring it in and pay to have it diagnosed? Worst customer service ever!

 

[RamCares]

We certainly understand the frustration. If you would like to discuss further, our private messages are open.

Diamond
Ram Cares

 

[skyhawk42]

Why private message? Let’s discuss the issue openly here for all other frustrated Ram owners to see and contribute. Someone higher up needs to hear how angry this makes people to buy their products and have someone from the company release software that makes the end user experience completely undesirable and then tell the customer to take it to the dealer and pay out of pocket for diagnostics, when in reality it’s not a dealer level issue, it’s a company software issue. No private message will sugar coat this. Tell us all publicly how this is being resolved.

 

[RamCares]

To clarify, as the social media team, we work directly with engineering and brand teams to report developing vehicle concerns in order to pursue further research. We ask for private message as we must collect private information to report. While our team collects this information, we connect you with a case specialist who is responsible for working alongside you and your dealer to aid in identifying a resolution. In order to get you connected to a case specialist a dealer's appointment is needed. If you would like to speak with someone directly, feel free to give our UConnect team a call at 1-877-855-8400.

Diamond
Ram Cares

 

[skyhawk42]

To clarify, as the social media team, we work directly with engineering and brand teams to report developing vehicle concerns in order to pursue further research. We ask for private message as we must collect private information to report. While our team collects this information, we connect you with a case specialist who is responsible for working alongside you and your dealer to aid in identifying a resolution. In order to get you connected to a case specialist a dealer's appointment is needed. If you would like to speak with someone directly, feel free to give our UConnect team a call at 1-877-855-8400.

Diamond
Ram Cares

And I will say it again. I am out of warranty and still received an ota update that caused these issues. I am beyond angry at the fact that I am being told to take the truck to a dealer and pay out of pocket and be without a vehicle for an unspecified amount of time for an issue that we all know was created by the software update. Comments that keep alluding to the consumer paying for the manufacturers mistake are driving me away from this brand. Between part shortages, many days without a vehicle when it needs to be at a dealer, and overall poor customer service, will really put other brands as more likely choice for my next vehicles.

 

[mattee]

And I will say it again. I am out of warranty and still received an ota update that caused these issues. I am beyond angry at the fact that I am being told to take the truck to a dealer and pay out of pocket and be without a vehicle for an unspecified amount of time for an issue that we all know was created by the software update. Comments that keep alluding to the consumer paying for the manufacturers mistake are driving me away from this brand. Between part shortages, many days without a vehicle when it needs to be at a dealer, and overall poor customer service, will really put other brands as more likely choice for my next vehicles.

I agree, I have been dealing with the dreaded Uconnect box error message since day one with my truck and I too am now out of warranty (as of February of this year). I called customer care about it when it started again and they told me I need to go to a dealer for a TBM2 and antenna firmware update. My dealer wants a minimum $100 to do it and drop off my truck for a day. And I'm almost positive it won't solve the problem anyway because I have had numerous updates done under warranty and it did not help. I also am dealing with the system not loading properly and the random buzzing since the last update as well. Ram needs to step up and cover these issues since they have been problems since day one with a lot of people. If we are being forced to load updates (there is no option to deny the update when it appears, just load now or schedule for later) then Ram should address for free any issues the updates cause. Honestly it become a recall as it causes a safety issue while driving because you become so distracted by what the screen is doing you can loose concentration Just my opinion.
Ram please step up and take care of your people that have spent tens of thousands of dollars of their hard earned money on your trucks
Thank you

 

[Gerardv514]

@skyhawk42 i am not out of warranty (yet), but couldn’t you simply turn off the option to receive OTA updates? I can see your point when out of warranty any future problematic update could brick the system, which will result in a dealer visit and an incur a fee. Wondering if killing the OTA update option will help avoid this.

 

[skyhawk42]

@skyhawk42 i am not out of warranty (yet), but couldn’t you simply turn off the option to receive OTA updates? I can see your point when out of warranty any future problematic update could brick the system, which will result in a dealer visit and an incur a fee. Wondering if killing the OTA update option will help avoid this.

Im sure that would be the better solution, im just highly irritated by the fact that i need to perform extra work on my truck to keep the manufacture from messing things up. @RamCares thinks a private message will keep rams issues out of the public eye which angers me even further. Ram just needs to step up and get their software team at uconnect straightened out. The UC system i had in my cherokee was an older version and it still had issues, not to the extent of the one in my ram. The UC system in my wifes wagoneer is flawed as well. Between poor customer service, bad experiences at the dealers, and constant headaches with the UC systems, and the fear of part shortages with this etorque since im now getting up there in milage, i dont know if i am confident enough in the stelantis brand to buy another one

 

[Ddelallata]

There was a new OTA UCONNECT update yesterday. So far so good for me. No buzzing/freezing incidents yet and system appears more responsive. Fingers-crossed

 

[skyhawk42]

There was a new OTA UCONNECT update yesterday. So far so good for me. No buzzing/freezing incidents yet and system appears more responsive. Fingers-crossed

What is the new version?

 

[Ddelallata]

What is the new version?

FCA-MY24.U35.26-PROD is what shows up on mine . Mine is a ‘24 Limited with 12” screen.

 

[T40M13GUN]

We are sorry to hear that you feel this way. Please send our team any new updates from your appointment and let us know if you need further assistance. Thank you.

Gia
Ram Cares

"We are sorry to hear that you feel this way."

 

[T40M13GUN]

We are sorry to hear that you feel this way. Please send our team any new updates from your appointment and let us know if you need further assistance. Thank you.

Gia
Ram Cares

 

[T40M13GUN]

We certainly understand the frustration. If you would like to discuss further, our private messages are open.

Diamond
Ram Cares

We are sorry to hear that you feel this way.

 

[coldmiser]

My Send & Go no longer works. Anyone else have that issue?

 

[mattee]

@skyhawk42 i am not out of warranty (yet), but couldn’t you simply turn off the option to receive OTA updates? I can see your point when out of warranty any future problematic update could brick the system, which will result in a dealer visit and an incur a fee. Wondering if killing the OTA update option will help avoid this.

No optin for not loading the update, the only choices you have when the pop up appears is update now or schedule for later

 

[mattee]

There was a new OTA UCONNECT update yesterday. So far so good for me. No buzzing/freezing incidents yet and system appears more responsive. Fingers-crossed

I did the update as well, did not try to restart the radio but mine shows the software version as before the update. Nwo that being said it did say it was a uconnect box update so I don't know if that's different from a software update.