Recent content by Dawn

We were told by you and someone else at ram that the part for the transmission recall is available however we were told that ram can't make the dealership fix it. I also called the NHTSA and they couldn't help either. We are just going to assume that the two recalls aren't really a big problem...

We spoke with someone at Ram last Monday and a case was created but we haven't heard back. San Antonio, San Marcos and New Braunfels dealerships are all saying that they don't have the part and can not get it. If this is untrue, then whoever is looking into our case right now can email or...

We have already contacted Ram. We were told that they could not make the dealership fix it. The dealership informed us that they were instructed to only fix unsold vehicles.

I recieved the same recall for the bed step on my truck but no parts are available yet. I also recieved a recall for the transmission valve but I was told by 3 ram dealerships that they are only fixing it on unsold vehicles. When I called FCA, they said they can't force the dealership to fix...

It still blows my mind that the dealership and FCA tried to convince me that my 2500 could handle a 16000 pound fifth wheel. Maybe it could but there's a big difference between capable and legal and I for one love my family, my 80k truck and my low car insurance rates and would prefer not to...

That's okay. Because of this experience, I now have a much better understanding about towing and payload. Why FCA and the dealership tried to tell me that my 2500 could handle a 16000 lb fifth wheel still blows my mind. Maybe it could. Who knows. But there's a big difference between capable...

I am actually a female but that's okay. I'll still take it.

Congratulations to you too. That's a beautiful truck and a beautiful airstream!

Thank you but it was definitely not an easy fight. I spent 6 weeks getting F you's from the dealership and FCA. Don't think for one second that we aren't watching our backs waiting for some sort of retaliation.

From what I'm hearing from other customers, the directional headlights that I had on my 2019 2500 Laramie are only available on the 2020 longhorn and limited. Just like the panoramic sunroof we couldn't get because it's only available on the 1500.

Update. After fighting with the dealership and Ram for 2 months, I filed my complaint and won. I was able to return my falsely advertised 2500 for a full refund and got my 3500. Funny that Ram has also changed the information on their site.

I just got my 2020 Laramie 3500 and I dont have these lights like I did on my 2500. So upset.

We actually got the dmv involved. I have emails from ram with 3 different payloads, 3 different tow capacities and 2 gcwr. As far as the registration, we didn't ask them to change it. The price is the same either way. According to the dmv, it was changed because the carrying capacity is not...

You can also put your vin number in under Look up my vehichle but those numbers don't match either. We put out truck on a scale and took the information to the DMV. Nothing matches up with the stickers on the door or the manufacturer's certificate of origin. I now know that my 2500 Laramie...

Oo yes of course. I myself am on that same mindset, especially when it comes to the safety of my family. I definitely would not push the envelope on capacity while my whole family is in the truck with me. Thanks again. Ram doesn't care about you or your family. That's why they fluff their...