mikesamson
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- Feb 15, 2025
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I’m hoping to get some additional insight—or at least add visibility—to the dashboard issue on the 2021 RAM Limited.
Before anyone jumps into a debate about Stellantis quality, here’s my background for context. I’ve owned 16 vehicles from different brands, and take meticulous care of every one, inside and out. After owning two Stellantis vehicles, they’re now at the very bottom of my list for dependability and overall quality. I know some owners have nothing but praise, while others will completely agree with my experience. This is just a honest opinion based on personal fact and experience.
I previously owned a 2015 Jeep JKU that was a total POS, constant interior and mechanical problems. After selling it, I wanted a full-size pickup. The RAM’s styling, V8, and tech drew me in, so I decided to give Stellantis another shot, assuming my JKU had just been a lemon. I bought this preowned 2021 RAM Limited with 49k miles, complete service records, and evidence it had been garage-kept. This time I even purchased a 5-year extended warranty, even though poor interior craftsmanship isn’t covered.
Around 55k miles, a noticeable bubble formed on the driver-side dashboard. A few months later another formed on the passenger side and began peeling badly. My research showed countless similar complaints. Here’s what I tried:
I’d love to see Stellantis acknowledge the widespread dashboard failures, whether through a recall or a class-action settlement (though I’m not holding my breath). I genuinely enjoy the RAM’s design and features and hope this remains the only major issue, but Stellantis products will be near the bottom of my list next time I shop for a full-size truck.
Before anyone jumps into a debate about Stellantis quality, here’s my background for context. I’ve owned 16 vehicles from different brands, and take meticulous care of every one, inside and out. After owning two Stellantis vehicles, they’re now at the very bottom of my list for dependability and overall quality. I know some owners have nothing but praise, while others will completely agree with my experience. This is just a honest opinion based on personal fact and experience.
I previously owned a 2015 Jeep JKU that was a total POS, constant interior and mechanical problems. After selling it, I wanted a full-size pickup. The RAM’s styling, V8, and tech drew me in, so I decided to give Stellantis another shot, assuming my JKU had just been a lemon. I bought this preowned 2021 RAM Limited with 49k miles, complete service records, and evidence it had been garage-kept. This time I even purchased a 5-year extended warranty, even though poor interior craftsmanship isn’t covered.
Around 55k miles, a noticeable bubble formed on the driver-side dashboard. A few months later another formed on the passenger side and began peeling badly. My research showed countless similar complaints. Here’s what I tried:
- Stellantis Customer Care: They opened a ticket and sent a reference email, but offered nothing because my truck has “high mileage” at 58k—well beyond the factory warranty.
- Two Dealerships: The first wanted a $180 diagnostic fee that would apply toward repairs only if the extended warranty covered it (it doesn’t). The second worked with me somewhat, offering to replace the dash for about $950 out of pocket, saying Stellantis declined responsibility because of the "high mileage".
- #RamCares @RamCares on X: They didn't care.
I’d love to see Stellantis acknowledge the widespread dashboard failures, whether through a recall or a class-action settlement (though I’m not holding my breath). I genuinely enjoy the RAM’s design and features and hope this remains the only major issue, but Stellantis products will be near the bottom of my list next time I shop for a full-size truck.
