"WARNING: Avoid @Dodge and @RAM's terrible customer service! I've been dealing with persistent issues and broken promises for over a year and a half, despite sending certified letters to the CEO Tim Kuniskis . Unbelievable lack of professionalism! Don't waste your time and money on these brands. #Dodge #RAM #CustomerServiceFail"
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Poor customer service
- Thread starter Mrselle1
- Start date
TCP
Active Member
That sucks. A random warning doesn't really help people though. Your warning does sound like it has you riled up, so much so that you've gone out of your way to post here. I appreciate that you want to help others, but again, a random warning doesn't do much. Perhaps you can tell us just the facts, and not opinions, of your situation, that way others can make an informed decision of their own.
I'm sure most, if not all people here already know this, but in case there is someone who doesn't: When it comes to promises, you need documentation. There is a saying, "If it wasn't documented, it never happened."
I'm sure most, if not all people here already know this, but in case there is someone who doesn't: When it comes to promises, you need documentation. There is a saying, "If it wasn't documented, it never happened."
Last edited:
azzx
Ram Guru
Most of us are familiar with your experience. Please provide more details.
Ram1500OwnerMaybe
Well-Known Member
"Poor Customer Service" seems to be the norm nowadays with just about any company.
To think sending a certified letter to the CEO was actually going to make a difference in your dealership experience is crazy. Just because you sent one doesn't mean he ever got it. I sent a certified letter to a title company trying to get a copy of a title for a vehicle. It was picked up from post office, but after that, who knows what happened to it . Never received a response. Which is why I have a bonded title on one of my older vehicles now.
