Android Auto Wireless Disconnects

[2023Blue1500Limited]

Hello,

I purchased a 2023 RAM 1500 Limited in August and ever since purchase I have had major wireless connectivity issues with my Samsung S22+ and the RAM.

When I start the vehicle, it usually takes 30 seconds for it to establish a connection and hold it for a random duration of time (between 1 and 20 minutes). It will then lose connection and a popup will appear which covers the entire screen and reads "No response from phone. Please reconnect or try plugging in via USB."

If I leave the message as is it will go away after a few seconds a re-establish the connection again for a few seconds or a few minutes... And will repeat this processs.

If I plug in my phone, It works the vast majority of the time, but rarely this popup will still happen.

When I spoke to my dealership about issue, they basically told me there was nothing they could do about it and I would have to wait for Google or RAM to update softwares and fix this. I have honestly had a terrible service experience with my first RAM with other issues on my doors that this fell to the back burner while I patiently waited for them to fix those issues.

Does anyone know what the cause is for this and any possible fixes? Or is the tech I spoke to correct that it is dependant on a future software update?

Thanks!

 

[Bigdumps]

I experienced this alot with my android phone. Android auto and Uconnect suck. At times it loses wireless connection, when the phone's charging and plugged in android auto works fine, but still rarely disconnects. But if I unplug the charger it will disconnect android auto 50% of the time for a few seconds then reconnect.

So he's not really lying. It will need updates from google and Uconnect.

This past fall. The dealer did a forced update of the Uconnect software. I can find out which version and it's been much improved but not perfect. My stereo also just turns off surround sound on its own periodically. With Amazon music at times I can't use steering wheel controls to skip songs or ads. But switch to standard xm the steering wheel controls work fine. The screen use to just go black as well. They changed the entire head unit in September, as I left the dealer I still had issues, drove back in. He forced some kind of update from his computer and it's been okay since. Again why they wouldn't force any update available to them into your Uconnect is b.s.

 

[2023Blue1500Limited]

The version I have is FCA-MY23.T27.46-PROD

 

[Idahoktm]

My Samsung S23+ has been flawless with UConnect and Android Auto, but I don't use AA very often. My truck just updated from 25.48 to 27.46 and I didn't notice any changes.

Have you tried deleting your phone and then reconnecting it?

 

[2023Blue1500Limited]

I did try deleting and reconnecting the phone. I also tried pairing my wife's S22 Ultra and she had the same issues.

The other thing I have not tried is a factory reset, but I wasn't sure if there were any drawbacks to doing that.

 

[Idahoktm]

I did try deleting and reconnecting the phone. I also tried pairing my wife's S22 Ultra and she had the same issues.

The other thing I have not tried is a factory reset, but I wasn't sure if there were any drawbacks to doing that.

The only drawback is having to set everything up again.

 

[2023Blue1500Limited]

Ok, I tried the factory reset and it is still doing the same thing. I have another RAM close by and maybe I will bring it to them. I am wondering if it's a default Bluetooth in my vehicle.

 

[Idahoktm]

Ok, I tried the factory reset and it is still doing the same thing. I have another RAM close by and maybe I will bring it to them. I am wondering if it's a default Bluetooth in my vehicle.

Have you tried uninstalling and reinstalling Android Auto? Force stop the app? Clear the cache?

 

[DEG]

I've had similar issues with my IPhone and found it very sensitive to the location of the IPhone. Unless I place it directly below the radio in the intended cradle, it will fail to connect or randomly disconnect about half of the time. If I leave it in my pocket, it will almost never connect. Even if placing it in the cradle it will sometimes take a minute or more to connect and will occasionally disconnect.

 

[2023Blue1500Limited]

Have you tried uninstalling and reinstalling Android Auto? Force stop the app? Clear the cache?

I did try uninstalling and reinstalling Android auto and clearing the cache... Neither fixed it, sadly.

 

[DEG]

I just got a software update this afternoon and now wireless CarPlay will not connect at all. Wired works fine.

 

[Abb0nz]

I have a similar problem with my '23. I've tried a S20, S20, S23 and an iPhone 15 (obviously Apple Carplay). All have had random disconnect issues. It'll go for days without an issue but other days it'll disconnect 4 times in an hour. And it's not the phone disconnecting as once I was on a call with my wife and the call didn't disconnect, just the Android Auto.
I have the latest firmware.
It's annoying. add to that the Tom Tom mapping sucks and UConnect 5 is not my favorite...

 

[Gabbyg44]

I have the same issue with the random wireless disconnects, very frustrating! I talked to the dealership and they found bulletins basically saying that we are stuck with the current version waiting for an another update to fix probably many issues. We can't go back to previous version and we can't get the latest update.

 

[hogger]

I've linked to my endless reconnects of AA to the infotainment system to changes in phone network state. Everytime, it fails to handoff cell towers in a timely manner, Android goes and resets all the network connections, which borks the connection to the infotainment system. If phone networking is disabled(airplane mode or it disables itself due to crashing), then AA stays happily connected (most of time). I drive through some canyons during my commute, that have poor cell continuity, and noticed it always dropped at the same spots

 

[2023Blue1500Limited]

Here are the messages I am getting on my screen. They keep spamming my screen over and over every few. Really unbelievable.

 

[DMutt]

I have the same issues on my 2022 1500 Limited. S23 Ultra and my wife's S23 have the same disconnect message pop up frequently. Some days android auto will connect and disconnect occassionally, other days it doesn't connect at all. Most days it will connect then drop connection for a few seconds every few minutes for the entire drive. I agree with @hogger that it may be associated to cellular signals. I've noticed it disconnect when my work phone (iPhone using the same cell service AT&T) gets a message or call. I don't know where the cell towers are in my area, but it wouldn't surprise me if the dropped connection was associated to the cell phone switching towers or something.

The thing is.. I travel a lot for work and I use a lot of rental cars with android auto (including Dodge, jeep, chrysler vehicles). I have never experienced a dropped AA signal in any other car using my S23 ultra. So it is a RAM specific issue, not Uconnect or Google. My best guess is a bad wifi/Bluetooth module in the RAMs.

 

[2023Blue1500Limited]

I have the same issues on my 2022 1500 Limited. S23 Ultra and my wife's S23 have the same disconnect message pop up frequently. Some days android auto will connect and disconnect occassionally, other days it doesn't connect at all. Most days it will connect then drop connection for a few seconds every few minutes for the entire drive. I agree with @hogger that it may be associated to cellular signals. I've noticed it disconnect when my work phone (iPhone using the same cell service AT&T) gets a message or call. I don't know where the cell towers are in my area, but it wouldn't surprise me if the dropped connection was associated to the cell phone switching towers or something.

The thing is.. I travel a lot for work and I use a lot of rental cars with android auto (including Dodge, jeep, chrysler vehicles). I have never experienced a dropped AA signal in any other car using my S23 ultra. So it is a RAM specific issue, not Uconnect or Google. My best guess is a bad wifi/Bluetooth module in the RAMs.

Update: I went to a new dealer over the last few weeks to diagnose and they had alot of trouble figuring it out. When I picked up my truck they tried to blame it on my phone not being compatible. I asked them to take me to a new RAM with uconnect 5 and we could try wirelesly pairing to that truck to see if the same messages popped up... after being in a new truck for 5 minutes, no messages came up at all... They are trying to get a new radio from RAM and have been messaging back and forth and it is taking forever. I opened up a ramcares case yesterday, hopefully it gets resolved soon.

One of the main reasons I purchased model year was because it added wireless android auto, which hasnt worked and isnt what I paid for!!

 

[DMutt]

Update: I went to a new dealer over the last few weeks to diagnose and they had alot of trouble figuring it out. When I picked up my truck they tried to blame it on my phone not being compatible. I asked them to take me to a new RAM with uconnect 5 and we could try wirelesly pairing to that truck to see if the same messages popped up... after being in a new truck for 5 minutes, no messages came up at all... They are trying to get a new radio from RAM and have been messaging back and forth and it is taking forever. I opened up a ramcares case yesterday, hopefully it gets resolved soon.

One of the main reasons I purchased model year was because it added wireless android auto, which hasnt worked and isnt what I paid for!!

At least the new dealer is trying. Let me know what happens and if a new radio fixes it for you!

 

[2023Blue1500Limited]

At least the new dealer is trying. Let me know what happens and if a new radio fixes it for you!

Happy update, the dealer replaced the radio and it completely fixed my issue! Android auto connects immediately now and doesn't drop wireless connection.

It's sad I had to wait 10 months for a resolution to this, but I'm glad it's fixed.

 

[DMutt]

Happy update, the dealer replaced the radio and it completely fixed my issue! Android auto connects immediately now and doesn't drop wireless connection.

It's sad I had to wait 10 months for a resolution to this, but I'm glad it's fixed.

Awesome! Congrats. How did you open up a Ramcares case? Do you mind sharing the dealership and person you worked with in case my dealership has questions?