Fit and Finish Issues

[VinnyRam]

I just took delivery of a Limited yesterday. Everything appears to be good with the interior except for this one issue. The leather on the back side of the driver seat is not completely attached to the seat. I noticed this because the map pocket looks crooked. The right half appears to be missing some hog rings. They just need to attach the leather to the back of the seat right where my finger is. I hope that they can fix this without removing the seat from the cab and then take the entire cover off.

 

[Lablvr2]

I just took delivery of a Limited yesterday. Everything appears to be good with the interior except for this one issue. The leather on the back side of the driver seat is not completely attached to the seat. I noticed this because the map pocket looks crooked. The right half appears to be missing some hog rings. They just need to attach the leather to the back of the seat right where my finger is. I hope that they can fix this without removing the seat from the cab and then take the entire cover off.

It may almost be worth you trying to fix yourself first. Hogring pliers are easy to order. I would have to look at my limited but I believe the seat cover has a zipper on the side. My '17 Laramie did and it made it easy to get the cover off..

 

[Kamikaze6780]

My Longhorn has a $70,000 window sticker. I optioned it up.

Pano headliner doesn't fit correctly, ticks and clicks when driving. Also sounds like a bolt is rolling around in the dash. I hear that when the vehicle starts or stops moving.

Totally unacceptable quality control at the factory.

I'm afraid to let the dealer touch it for rear they'll make things much worse from ripping and tearing in an attempt to fix the issues.

Well then I guess they have to keep fixing things till it's the way it should be. Lol

 

[The_Chemist]

Well then I guess they have to keep fixing things till it's the way it should be. Lol

Easier said than done with unskilled dealer personnel. Things like the headliner and dash are fitted at the factory. Its extremely difficult to take them apart at the dealer level and fix assembly line slop.

I'm not at all saying that the dealer technicians have no ability, it's just things like these assembly slop problems aren't easy to fix afterwards.

Back in 89 I had a Buick Reatta. They were hand build at a craft center. I had water leak issues with that vehicle. Buick flew in an assembly line technician to fix it. I was very impressed.

Maybe if FCA had to do something like that, quality control at the factory would improve. It would cost a fortune...

 

[MJP]

Easier said than done with unskilled dealer personnel. Things like the headliner and dash are fitted at the factory. Its extremely difficult to take them apart at the dealer level and fix assembly line slop.

I'm not at all saying that the dealer technicians have no ability, it's just things like these assembly slop problems aren't easy to fix afterwards.

Back in 89 I had a Buick Reatta. They were hand build at a craft center. I had water leak issues with that vehicle. Buick flew in an assembly line technician to fix it. I was very impressed.

Maybe if FCA had to do something like that, quality control at the factory would improve. It would cost a fortune...

This is exactly why I do not want my dash swapped to fix my leather defect. It's not meant to be swapped once it's in the vehicle. If you watch the video of the assembly line for the RAM trucks it shows the dash going into the bare cab already fully assembled. No doors on the cab and it's in one piece. Can you imagine what kind of damage and issues that would result from a full dash swap once the vehicle is completed? It's not meant to be done. Quality control needs to be improved before the vehicles hit the streets.

 

[The_Chemist]

This is exactly why I do not want my dash swapped to fix my leather defect. It's not meant to be swapped once it's in the vehicle. If you watch the video of the assembly line for the RAM trucks it shows the dash going into the bare cab already fully assembled. No doors on the cab and it's in one piece. Can you imagine what kind of damage and issues that would result from a full dash swap once the vehicle is completed? It's not meant to be done. Quality control needs to be improved before the vehicles hit the streets.

I did watch that video. That's one of the many reasons I don't want to let the dealer attempt to fix my rolling bolt noise. Plus, I've been through rattle and squeak repair before. The dealer technicians have absolutely no idea how to take things like a dash apart without slicing and dicing them. It usually causes more damage than before the repair attempt was made.

If RAM would send a factory technician in, I might consider it... But again, the fash went in all in one piece already assembled- that's just asking for trouble.

So MJP, are you going to just live with the imperfect leather? How does this kind of stuff get past inspection?

 

[MJP]

I did watch that video. That's one of the many reasons I don't want to let the dealer attempt to fix my rolling bolt noise. Plus, I've been through rattle and squeak repair before. The dealer technicians have absolutely no idea how to take things like a dash apart without slicing and dicing them. It usually causes more damage than before the repair attempt was made.

If RAM would send a factory technician in, I might consider it... But again, the fash went in all in one piece already assembled- that's just asking for trouble.

So MJP, are you going to just live with the imperfect leather? How does this kind of stuff get past inspection?

I'm still waiting for RAM to offer some form of compensation and I'll live with it. The dealers RAM rep offered an insulting extended warranty tradeoff which I was pissed about. It's an unfair unreasonable offer. I was contacted by the RAM people who monitor this forum and I'm still waiting for a callback with their offer. An interior expert already said it cant be fixed.

 

[warmachine]

I just took delivery of a Limited yesterday. Everything appears to be good with the interior except for this one issue. The leather on the back side of the driver seat is not completely attached to the seat. I noticed this because the map pocket looks crooked. The right half appears to be missing some hog rings. They just need to attach the leather to the back of the seat right where my finger is. I hope that they can fix this without removing the seat from the cab and then take the entire cover off.

There are no hog rings on the rear of the seat back. Hog rings are only used on the seating side of the seats. The rear is attached with j straps and zippers. If the zipper is loose or partially opened the cover won’t fit properly

 

[The_Chemist]

I'm still waiting for RAM to offer some form of compensation and I'll live with it. The dealers RAM rep offered an insulting extended warranty tradeoff which I was pissed about. It's an unfair unreasonable offer. I was contacted by the RAM people who monitor this forum and I'm still waiting for a callback with their offer. An interior expert already said it cant be fixed.

RAM should just give you a new truck. Every time you get in the vehicle you're going to see that defect. RAM should also increase quality control during assembly and inspection.

RAM literally has the best truck out there by far, but these kinds of things hold them back from being a world class leader.

 

[MJP]

RAM should just give you a new truck. Every time you get in the vehicle you're going to see that defect. RAM should also increase quality control during assembly and inspection.

RAM literally has the best truck out there by far, but these kinds of things hold them back from being a world class leader.

I'd take it.

 

[VaderRebel]

My steering wheel has developed a "loose" feeling and a wrinkle in the leather on the top of the upper half, right in my line of sight... might be the reason to take it in for the squeaky console lid and kill two birds.

No where near as serious as a dash or headliner... that's new-truck-now-please, type of problems.

 

[MJP]

My steering wheel has developed a "loose" feeling and a wrinkle in the leather on the top of the upper half, right in my line of sight... might be the reason to take it in for the squeaky console lid and kill two birds.

No where near as serious as a dash or headliner... that's new-truck-now-please, type of problems.

Steering wheel is an easy swap. I wish mine was that easy.

 

[The_Chemist]

Steering wheel is an easy swap. I wish mine was that easy.

Me as well. Annoying things like this totally ruin the joy of ownership. Every time I drive my truck, I wait to hear that "errrriiipppp" noise emitting from the dash. MJP has to look at his...

 

[MJP]

Me as well. Annoying things like this totally ruin the joy of ownership. Every time I drive my truck, I wait to hear that "errrriiipppp" noise emitting from the dash. MJP has to look at his...

Agreed.