Oh I totally get the OPs whining, don't get me wrong. I just don't think the attendant should be faulted either.
If the policy is that an oil change is accompanied by a car wash, then, in the absence of documented refusal of that service, it is reasonable to assume that the vehicle owner is complicit to the policy.
If anyone is to be blamed, it's the OP....but I'm not looking to place blame, just advocating for the kid who is working part time at the dealership to finish up his degree and is making sure that he crosses all his Ts.
Cuz lord knows that he can't afford to lose this job, or his baby mama is gonna lose her wig.
I think maybe there is a disconnect here.
I did not know they were going to wash it. They didn't tell me they were going to wash it, much less ask. I paid for an oil change. They did ask me if I wanted the complimentary tire rotation, to which I said yes.
I'm not clear on how anyone could construe any part of this situation to be my fault.
Further, it seems to be pretty commonly recognized that the automatic car wash machines (at least, the ones that use the big roller brushes, like this dealer's does) DO put fine scratches on any car's paint. It's not something you would necessarily notice after 1 wash. But, if you look at two identical cars, one that is put through one of those machines once a month for a year, and the other properly hand washed once a month for a year, you WILL be able to see the difference in fine scratches in the paint. Especially if you look at the roof and see all the long straight scratches left by the roller that goes over the top. Yes, you would need to examine them with a light at the right angle, but if you look, the difference is very obvious.
I think any auto service professional should be expected to know that those automatic machines do create fine scratches. So, I think it is completely reasonable to expect an auto service professional to ask or inform the customer before putting their vehicle through such a machine.
Yes, this is first world problems - which is why I didn't raise a huge ruckus at the dealership. In theory, my ceramic coating should have protected my paint from scratches. But, of course, at the expense of the coating taking premature, excess wear. An uncoated vehicle would certainly fare worse. And no, I have not yet examined it closely to see if I can tell. By the time I got home, the water drops all over it from their wash combined with pollen season to turn my nice, black truck into an ugly yellow mess. I need to get it washed again to even tell if there are now scratches under there.
It's just annoying and why I led off why "I'm just whining."
it’s a time consuming process for sure though!
got 8 rock lights good to go, gotta get another 8 to really fill it out and get rid of those shadows. I made a post on the forum all about the lights and I posted a link with a discount code if you’re interested 
