Quality control at the factory

[rgreener77]

So, picked up a 2022 Night Edition today with the Eco Diesel. Looks great, very happy. However, one of the things I was looking forward too as it was an upgrade from the 2020 I traded was the heads up display. The factory forgot to put the heads up display in the truck!! Crazy right? Clearly states it on the sticker as part of a package, and all the other package options are there, they just left out the heads up display. How does this happen? The GM is supposed to get up with me tomorrow to figure out how to make it right.

 

[bigdodge]

So, picked up a 2022 Night Edition today with the Eco Diesel. Looks great, very happy. However, one of the things I was looking forward too as it was an upgrade from the 2020 I traded was the heads up display. The factory forgot to put the heads up display in the truck!! Crazy right? Clearly states it on the sticker as part of a package, and all the other package options are there, they just left out the heads up display. How does this happen? The GM is supposed to get up with me tomorrow to figure out how to make it right.

did you look at the build sheet?

https://www.ramtrucks.com/webselfservice/BuildSheetServlet?vin=YOURVINHERE

 

[rgreener77]

did you look at the build sheet?

https://www.ramtrucks.com/webselfservice/BuildSheetServlet?vin=YOURVINHERE

Just looked, it's listed as an option

 

[bigdodge]

Just looked, it's listed as an option

print is out

because that will be the document you need to prove the factory screwed up

 

[Aseras]

Spolier alert, they won't make it right. They will offer to let you return the truck so they can sell it for more than you paid and you can order another one for them to screw you on.

 

[rgreener77]

Spolier alert, they won't make it right. They will offer to let you return the truck so they can sell it for more than you paid and you can order another one for them to screw you on.

They will make it right one way or another I’ll make sure of that. The Dealership seemed committed to do so as well.


Sent from my iPhone using Tapatalk

 

[Aseras]

If you absolutely want the HUD, it's a new truck. That's the only fix. They can't just install one.

 

[djevox]

Hahahhahahabababahahbhahaahaahahaa

Edit: Oh wait, this is serious. Ignore this

 

[HSKR R/T]

Is it one of the things they deleted due to chip shortage?

 

[wvinson]

Where is the HUD option on the website? Heck, I can't even find the level 1 safety group!

 

[rgreener77]

Where is the HUD option on the website? Heck, I can't even find the level 1 safety group!

it's in the Tech package on the limited with adaptive cruise etc.

 

[AngelPhoenix]

What they *should* do is order you a new one and let you drive this one around till it comes, then swap it for no charge.

 

[wvinson]

it's in the Tech package on the limited with adaptive cruise etc.

I know that's where it should be but I've been on the website many times and that package is not listed. Is it not on the '22s? Trying to build a limited night edition.

 

[wvinson]

Of course it's in plain sight for the 21s.

 

[rgreener77]

I know that's where it should be but I've been on the website many times and that package is not listed. Is it not on the '22s? Trying to build a limited night edition.

Not sure. I took delivery of my 2022 yesterday and while i didn't build it, it is clearly listed on both the sticker and the build sheet

 

[cevans6318]

did you actually build the truck on the website? or just picked the truck out at the dealer?

 

[rgreener77]

did you actually build the truck on the website? or just picked the truck out at the dealer?

It was one the dealer had already ordered, but i purchased it about a week before it came in. Around here they have been selling before they hit the lot. I lucked into a decent deal on last day of month

 

[AngelPhoenix]

It was one the dealer had already ordered, but i purchased it about a week before it came in. Around here they have been selling before they hit the lot. I lucked into a decent deal on last day of month

So you paid for that item on the truck, it needs to be there.

 

[mikeru82]

Definitely interested in seeing how they make this right for you. Does the truck have the digital rear view mirror or LED CHMSL with the camera? Those were part of the package which included the HUD on my 2021 Limited.

I don't see them retrofitting the HUD into that truck, but that's what should happen IMHO. Although I'm not sure it would be worth doing something that invasive on a brand new truck. I really like my HUD, but I probably wouldn't want them swapping in a new dash just to get it.

 

[cevans6318]

doubt the dealer will do much, probably either offer you a refund on the cost of HUD or offer to put you in another truck. Not really the dealers fault, more of a factory issue which happens all the time.