Best RAM Dealer for Service Metro Atl?

[GeorgiaBoy]

I won't be getting my truck for a while but I'm curious to know which RAM dealer around metro Atlanta that has the best service/reputation. This is my first RAM so I have zero experience with any RAM service Department. And since I'm buying from Mark Dodge in Louisiana, I need to find a reputable local service department (Hopefully that actually exist!!)

 

[User_69702]

Hayes Ram in Lawrenceville has been awesome. They have bent over backwards to make me happy.

 

[GeorgiaBoy]

Hayes Ram in Lawrenceville has been awesome. They have bent over backwards to make me happy.

Thanks! That's a long way for me but I'll travel for reliable and honest service.

 

[GeorgiaBoy]

Still hopeful I'll actually get my truck someday. But still trying to find out about a quality service department. I''m in Powder Spings Ga. Almost in the middle of Paulding CDJR in Dallas Ga, Calavan in Lithia Springs or Ed Voyles in Marietta.

Anyone have any good/bad experiences with any of these dealers service departments?

 

[Ellisstrong]

Still hopeful I'll actually get my truck someday. But still trying to find out about a quality service department. I''m in Powder Spings Ga. Almost in the middle of Paulding CDJR in Dallas Ga, Calavan in Lithia Springs or Ed Voyles in Marietta.

Anyone have any good/bad experiences with any of these dealers service departments?

Calavans is full of ****. I won’t ever go there again for anything. I’ve used Ed voyles and Palmer up close to Alpharetta and they were both fine.

 

[GAscooter]

I’ve used Hayes in Gainesville, and they’ve been great.

 

[Rototerrier]

Pauling is good and where I purchased mine but they are too far away from me for normal service. Avoid Newnan, landmark, and union city. Newnan can do decent work but usually not. The service advisers rarely answer the phone and never follow up. Been waiting for parts for months and they never call or update. Also gave them 3 attempts at an alignment and they failed and said the manager would follow up, nope. Had to get it resolved elsewhere…pep boys of all places!

There really are no good dealers in the metro. Gotta go outside metro for it.

 

[GeorgiaBoy]

Pauling is good and where I purchased mine but they are too far away from me for normal service. Avoid Newnan, landmark, and union city. Newnan can do decent work but usually not. The service advisers rarely answer the phone and never follow up. Been waiting for parts for months and they never call or update. Also gave them 3 attempts at an alignment and they failed and said the manager would follow up, nope. Had to get it resolved elsewhere…pep boys of all places!

There really are no good dealers in the metro. Gotta go outside metro for it.

Thanks to ALL of you for your comments and suggestions!! Paulding is only a few miles from me so I'll try them first. Wasn't impressed with their sales staff and was worried that may be the same with service. Hope not!!

 

[Rototerrier]

Oh, service is totally different from sales.

It's top notch. Great waiting area. Fairly comfortable and the service staff are on their A game. The shop is also quite large and fairly new. They are able to move a lot of vehicles FAST. They can do in a few hours what will require other deals to keep your vehicle for days.

If I have something I am really concerned about, I make the 1+ hour drive to that location.

 

[GeorgiaBoy]

Oh, service is totally different from sales.

It's top notch. Great waiting area. Fairly comfortable and the service staff are on their A game. The shop is also quite large and fairly new. They are able to move a lot of vehicles FAST. They can do in a few hours what will require other deals to keep your vehicle for days.

If I have something I am really concerned about, I make the 1+ hour drive to that location.

Great news. They are right around the corner from me. Thanks for the info!!

 

[Ellisstrong]

Bringing this thread back to life. I need a really good service department in the atlanta metro area to help me get to the bottom of this electrical issue I’m having with my truck. Anyone with a recommendation as my normal go to hasn't been able to help.

 

[n7qpp]

Do NOT use Don Jackson Chrysler Dodge Jeep Ram North​

 

[Ellisstrong]

Do NOT use Don Jackson Chrysler Dodge Jeep Ram North​

I feel the same way about Calavans

 

[RBarton]

Resurrecting this thread again, I hope. My 2020 RAM Big Horn 4x4 got stuck in first gear today, twice. I stopped, pulled over and moved the shift selector knob back and forth through the gears slowly, then back into drive. It was fine until the next time I parked and let it sit for a bit. Same story when I came out. Anyone have good luck with RAM dealer service departments around metro Atlanta. I live in Buford but Mall of Georgia Chrysler, Dodge, Jeep has a horrendous service reputation. Only 50K miles on the truck. Thanks in advance!

 

[n7qpp]

I have not used them for anything big but was pleased with services I did use; oil change and front end alignment.

Would NEVER buy a vehicle there!!!!

Troncalli Chrysler Dodge Jeep Ram Service Center
Address: 818 Atlanta Rd, Cumming, GA 30040
Phone: (678) 244-4100

 

[RBarton]

Thank you!