Opt 7 Redline Triple LED light Bar

[shbates1969]

To start, when my light bar arrived (48”)the rubber coating over the LED bulbs had three small indentions. So before installing I plugged the 4 pin adapter in to see if all the lights were working. Everything seemed to work fine, but I was still hesitant of moisture eventually getting in. So I chatted with a representative from Opt 7 and he replied back that it should not be a problem. I asked what if it eventually becomes a problem later on down the road? He replied for me to save the conversation ticket number and they would send me another one. Now with that being said, I sent them an email today hopefully they were closed for Presidents’ Day because I did not hear anything back. I feel like they’re going to honor what they said. The light bar blinkers will not work with the headlights On. The right blinker won’t work completely and the brake light with the headlights on faintly flickers. Does anybody think moisture may have contacted the LED lights or whatever components are under the rubber coating. Everything has been operating correctly for the last two months. I do have the curt adapter as well. I have the 2019 1500 Big horn new generation Crew cab with 20 inch tires the trim is Delmonico red. Sorry if everything is not in order. My first time posting but I have done a lot of browsing with this app has anyone else experienced this type of problems pertaining to a LED light bar. Thank you for your time.


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[dts828]

I have dealt with them in the past for lights on my mustang and while they took car of everything it usually takes them a day or to get back to you. Either way your still within the warranty period so I wouldn't worry to much.

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[shbates1969]

That’s good to hear. Thanks


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[shbates1969]

What do I do here? After sending them pictures of the defect on the light bar, per their request and pictures of the order details. They asked me to send them a picture of the light bar with the wire CUT so they can proceed with the warranty and not have to return the old one. Does this sound normal.? I used the Curt adapter to install the light bar. As of right now there’s nothing Cut. Please advise what I should do.


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[dts828]

What do I do here? After sending them pictures of the defect on the light bar, per their request and pictures of the order details. They asked me to send them a picture of the light bar with the wire CUT so they can proceed with the warranty and not have to return the old one. Does this sound normal.? I used the Curt adapter to install the light bar. As of right now there’s nothing Cut. Please advise what I should do.


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I have heard of vendors doing this before in cases where they don't want the product back.