My 1 year trial ended today and I subscribed to the Sirius xm select plan...same issue now, stuck at preview channel called and they upgraded me to all access plan, still stuck at preview and every channel says “upgrade plan to listen”....so after two hours of waiting on refresh signal, I gave up....
This is ridiculous........
I have a lifetime subscription with Sirius. I also have 5 years traffic, and 5 years Travel Link. I subscribe to the Guardian plan as well. (I think this service is absurdly expensive almost $200 bucks a year and Ram needs to work a better deal for their owners.)
This issue just appeared this past week with Sirius with my truck... I received a notice from Sirius my streaming subscription will be expiring soon, and my charge card will be charged in June for $72.00. I don't use the streaming feature on my computer or cell. I called, and had the service terminated. The very next day, I turn on the radio, its in the preview mode. I notice my preset channels are their, but dimmed out, and I could not change to one of them. When I arrived at my destination, I called Sirius, hoping a signal refresh would help, well I was advised by the rep, all my service was terminated yesterday, after close to an hour, my other services are reinstated, lifetime, traffic and travel. My Guardian service was not affected. I was told as signal refresh would correct everything now. It was sent..... no service.... I called back and was told another refresh signal would be sent, but let it sit over night for the upgrade to have time to install, I asked what upgrade? I was told Sirius has been rolling out a upgrade to all 2019 Ram truck owners with the 12" screen. hmmm ok, but that does not sound right to me, but I comply. Next morning I go out to check on it, no service still, just the preview station 1. I call back, another signal was sent, I was then told to allow 4 hours before I tried it..(I'm starting to feel like the fool now) I give it 5 hours, again the issue remains. I call back, this time my call is transferred to the tech people, now this person instructed me to keep the truck running for 10 minutes. at the 10 minute mark I was instructed to power down the truck, open the drivers door for 5 minutes, close it, and lock it. (Now I am the fool) Once locked, I was told to open the door, sit in the drivers seat, and start the truck. Again the issue is there. At this point she asks if my cell phone was on? I said yes, she said turn off the Bluetooth, this could be the problem with the update not being installed correctly.. sounded Simi logical, so I did, another signal is sent, again the truck is shut down, the drivers door is opened, the truck is locked. I again unlocked the truck, restarted it, and the issue is still there. I then ask to be transferred to a supervisor. I am advised she could not do that, but she will escalate the issue and I should hear back from them in approximately 7 - 10 working days. I am in total disbelief, I have to say I did get a tad bit rude, and ended the conversation (I miss the old phones when you could slam it down, and the other party would know you did, now its just touch a button lol).
I went inside, searched for hours to find a number to reach a human at the corporate level. I don't be leave any exist. I did get a recording to leave a message, in which I stated my frustration to the answering system, and demanded a customer service supervisor to contact me asap). After several hours with no return phone call, I hop on the computer and start typing a letter. I brought up my account to find my account number, guess what, my traffic and travel services are gone again... I return to the letter and an entire new paragraph was added regarding customer service. I was interrupted, the phone rang, It was a Sirius customer service supervisor. She indicated the issue is not with Sirius, but with Ram. The reference issue is 360 L, and this issue has know by Ram for the past several months, but they are not doing anything about it. Well my son works for a Ram dealer, I call him, he's at work, he has not heard of this 360 L notice. He went to the service manager who also knows nothing about it, but they have stated to receive a number of complaints over the non-connection issue.
So it appears now, the issue is not being addressed either by Sirius or Ram, and from what I have gathered is a computer programming coding issue, and don't expect any fix anytime in the near future.
