He will replace it. My concern at this point is whether he will be able to install it without any flaws. I don't want to have to give him a half dozen tries to get it right. What is odd is he is the one that installed the tint on my last car several years ago. His business is all five star reviews. Hopefully it was just a bad day!
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Well, I have to agree with others that I would be a bit ticked off. As I pointed out in an earlier post, the tint jobs I have had done are flawless.
That being said, I am glad you are giving him the chance and not over reacting. Like you said, maybe a bad day. Maybe his wife is leaving him or his mistress is stepping out. Who knows. If he makes it right then good.
I have to say, my first experience with Discount Tire was not good. I had 35s put on and it did not feel balanced right. It is a ways for me to get there so I checked shops closer to balance them but balancing 35s is expensive. I got back down there and they jumped right on it no questions. Then a manager came over to me and asked if it was their shop that did it. Yea, since they are the only one. He just shook his head and apologized. He was a little bent that his guys let that go out.
Bottom line, he fessed up and made it right. Smooth sailing when I left. I have tires and wheels for the Ram on order now because he was honest.