Went for a short trip and entered in a destination, everything working fine. 10 miles later the system did not notify me of the upcoming turn, went to the Nav screen and it said something about acquiring location. While this was happening also noticed that the Wifi and internet connection was not working. The system never worked again during our 8 hour round trip. I tried shutting the truck off and letting it rest (15 minutes or so) and it never started working. I called my dealer and he said most likely an update was done and the truck needed to be stopped long enough to go into "sleep mode" to reset (like over night)! If that didn't correct it, it was most likely the receiver/transmitter that was defective and would need replaced. I said there was no other way to reset it? He said only to disconnect the battery terminals from the battery and then touch the leads together. He said that would cause all of my settings to be erased. In trying to get help it tried pushing the Blue button but as you might assume it could not connect. What if I had been in a accident and wanted to use the RED button, would it also not work? Seems like a terrible way to manager the system. I don't believe I had the option to update or not. We drive around town all the time and the truck sits in the garage every night, why not update then not when I actually am using the system? I got rid of my 2019 Chevy Silverado for crap like this hoping the Ram would be better.