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It sounds like what is known as a gray market vehicle. Typically the manufacturer will not honor the warranty thus the dealer will try to sell you on an aftermarket warranty that will cover gray market vehicles - but you have to read the aftermarket warranty terms/conditions closely. Typically the gray market vehicles are priced very well but this comes at a cost. We had a dealer where I grew up who was selling gray market vehicles (especially Chrysler Corp vehicles back before FCA came along) and they were from Canada. They had a disclaimer on the windshield informing the buyer they did not come with a factory warranty despite having less than 500 miles on them but that you could purchase an aftermarket warranty. Some folks felt the discounted price was worth the gamble whereas others of us decided not to purchase and went to the dealer for a non-gray market truck.
Did you purchase from a Ram dealer? If not, they most likely had had no idea or outright lied. Take it to a Ram dealer today, have them look it up and they will show you the remaining warranty. If the warranty is void because it is a gray market vehicle, then I’d go back to the selling dealer and insist they give you a warranty or take it back.
Yeah I bought it from a Ram dealer. And today they confirmed the factory warranty is valid as it says on mopar.com. Reading the details above it talks about rental one being valid, yeah my truck was a rental in Canada.
The issue is that while its valid, the VIN is still Canadian so there may be recalls made in canada that can’t be completed in the United States or vice versa. And any issues with software may be unfixable at US dealers. That’s what I’m running into.
I see. Not being able to complete recalls would be a big concern. Ram dealer that I bought the truck from did not provide any disclosures about not being able to complete recalls. Were you told about such issues upfront? I'd expect that, as mandated by the federal law, Ram must be able to complete the recalls within a reasonable amount of time. Of course there may be some fine print somewhere that let's them wiggle out of such cases. I think you may have a case for a complaint:
www.findlaw.com
These "disclosures" the Ram dealer made...do you have these in writing or were they verbal? Have you read the fine print on your specific sales contract? I hope it is in writing as it's rare to find a Service Department who will back up what the lying, stealing, thieving, gonna go to Hell for acting the way they do salesmen and sales managers.I see. Not being able to complete recalls would be a big concern. Ram dealer that I bought the truck from did not provide any disclosures about not being able to complete recalls. Were you told about such issues upfront? I'd expect that, as mandated by the federal law, Ram must be able to complete the recalls within a reasonable amount of time. Of course there may be some fine print somewhere that let's them wiggle out of such cases. I think you may have a case for a complaint:
If You Have a Problem with a Recall Repair - FindLaw
In the vast majority of cases, dealers perform safety-related recall repairs promptly and correctly. However, from time to time, problems do occur. We can categorizeHome | NHTSA
Get resources and info about staying safe on America’s roads. And, find out if there’s a recall on your car or how to report a vehicle safety problem.www-odi.nhtsa.dot.gov
Yes, I have it in writing. My reference to fine print was about the federal law regarding recalls. Just speculating there may be wiggle room there.
