Truck not turning off

[Custodios]

This has happened a few times over the past 5 months but is becoming a lot more frequest. When I put the truck in park and press the ignition button to turn it off, it went straight to the ACC setting. I pressed it again and it went to run position. I pressed it again to turn it off and nothing happened, it stayed in the run position and the cluster kept saying vehicle not in park. The truck was in the park position. The truck did turn on when I hit the ignition button, while the brake was pressed but kept doing the same thing when I tried to turn it off. After trying this multiple times, I put the truck into different gears and rolled it up and down the drive way. Finally, I tried for the fifth time and it turned off. Normally it turns off after two or three runs through this process but it is getting worse.

 

[spaightlabs]

Dealer time.

 

[Custodios]

Dealer time.

Yea I have an appointment next Friday, hopefully they have some answers

 

[RamCares]

This has happened a few times over the past 5 months but is becoming a lot more frequest. When I put the truck in park and press the ignition button to turn it off, it went straight to the ACC setting. I pressed it again and it went to run position. I pressed it again to turn it off and nothing happened, it stayed in the run position and the cluster kept saying vehicle not in park. The truck was in the park position. The truck did turn on when I hit the ignition button, while the brake was pressed but kept doing the same thing when I tried to turn it off. After trying this multiple times, I put the truck into different gears and rolled it up and down the drive way. Finally, I tried for the fifth time and it turned off. Normally it turns off after two or three runs through this process but it is getting worse.

Hi Custodios,
We're sorry to hear about your experience. If you would like any additional assistance while working with your dealer, please send our team a private message and we would be happy to get you connected with a case specialist!
Alex
Ram Social Care Specialist