Guys I wanted to come back and share my experience with selling with Vroom. Once I accepted my offer it was a fairly straight forward and easy process. They communicated well and moved things along reasonably considering they told me how crazy busy they were. It took about 2 weeks to get the contracts sent, signed and back to them.
Then came the picking up of my truck. It was picked up on 6-16-21 around 9:45am. The driver gave me the bill of lading and I sent it to Vroom within 10 minutes of the guy leaving with my truck. I waited until 6-22-21 to call Vroom and ask for an update. I had received no email or phone call regarding payment being sent out. I know the truck gets sent to Texas and needs to be inspected first but I didn’t think it was unreasonable to call ask for an update. The person I talked to said that he had opened a case concerning payment on the vehicle and that I should either get a phone call or see an email with 24-48hrs with tracking info on the payment. I waited until 6-25-21 to call back because again I had received no phone call or email. This time the person I spoke to said you have a case opened it has been assigned to some one and I should hear something within 72hrs.
Called again this morning because I still have received no communication from them. On Thursday this week the June payment for my truck will be 2 weeks late. I couldn’t make the payment at the time because it would have messed with the numbers in the contract. I told them this and said this is unacceptable, somebody needs to tell me what is going on. All they keep telling me is that the payments are sent out from the finance department and all they can do is message them and ask for updates. Needless to say I’m getting a little worried. I’m really disappointed because almost everything I’ve read about people selling to Vroom has been a good experience and mine was a good one too until they picked up the truck.
Then came the picking up of my truck. It was picked up on 6-16-21 around 9:45am. The driver gave me the bill of lading and I sent it to Vroom within 10 minutes of the guy leaving with my truck. I waited until 6-22-21 to call Vroom and ask for an update. I had received no email or phone call regarding payment being sent out. I know the truck gets sent to Texas and needs to be inspected first but I didn’t think it was unreasonable to call ask for an update. The person I talked to said that he had opened a case concerning payment on the vehicle and that I should either get a phone call or see an email with 24-48hrs with tracking info on the payment. I waited until 6-25-21 to call back because again I had received no phone call or email. This time the person I spoke to said you have a case opened it has been assigned to some one and I should hear something within 72hrs.
Called again this morning because I still have received no communication from them. On Thursday this week the June payment for my truck will be 2 weeks late. I couldn’t make the payment at the time because it would have messed with the numbers in the contract. I told them this and said this is unacceptable, somebody needs to tell me what is going on. All they keep telling me is that the payments are sent out from the finance department and all they can do is message them and ask for updates. Needless to say I’m getting a little worried. I’m really disappointed because almost everything I’ve read about people selling to Vroom has been a good experience and mine was a good one too until they picked up the truck.
I guess it wouldn't hurt to try. But I agree about giving them an ultimatum.
