Mine from Custom Offsets didn’t work, either. Don’t do what I did: I had to take my wheels to a local tire shop to be rebalanced because the weights CO put on got knocked off by the calipers (18x9 Fuel wheels). They couldn’t get the TPMS sensors to sync with my truck. I could leave the wheels on and hope they’d sync, or buy new sensors from them.
I did the latter, with the intention to contact CO and get a refund for the TPMS sensors, but I never did, and now too much time has past.
So did I have the same problem? Yes. Did I resolve it in a financially responsible manner? No, I did not. Contact CO. They should set you straight. Don’t pull a jimothy.