Text Using Voice Recognition

[donasloan]

Is a software update coming to allow the text using voice recognition function to work? Used that multiple times a day in my 2015 Ram and was very disappointed to learn the new 12" screen doesn't have that function. The screen shows it but all you get is predefined messages to pick from.

 

[MJP]

Is a software update coming to allow the text using voice recognition function to work? Used that multiple times a day in my 2015 Ram and was very disappointed to learn the new 12" screen doesn't have that function. The screen shows it but all you get is predefined messages to pick from.

Would be nice. I can't see it happening anytime soon. Seems like we paid a lot for technology that we can't use. The search function in nav is still offline and the voice command function as well.

 

[wwalljr]

This would suck. I have the 8.4 and text via apple eyes free on Bluetooth or apple CarPlay if connected with cable. I’d be upset if I couldn’t do that.

 

[Cmerkert]

How can they advertise these premium options/services, call it a Premium Package and charge +$1,200 for this and have it not working, and not working for months. I can see it it was the first 3 months the truck came.out and it's an early adopter's challenge, but it has been almost a year since they came out, and since they can simply send updates and patches, it is inexcusable that it still not works yet they still charge for it.

They should lower the option price and refund those who have it or fix it ASAP. Has anyone ever thought of creating a group and contacting FCA as a frouo.?

 

[donasloan]

Would be nice. I can't see it happening anytime soon. Seems like we paid a lot for technology that we can't use. The search function in nav is still offline and the voice command function as well.

No kidding. Don't understand why systems with the 8.4" screen offer the function and the new big fancy high dollar 12.1" screen doesn't. I was hoping since the screen shows it, a software update would be coming soon. I've called them and my dealer and canpt find anybody that knows a thing. Frustrating...

 

[Nails]

That’s a bummer to hear

 

[Neokane]

You can do it through android auto, but I really dont like using android auto.
Should be able to do it via BT. I'm frustrated by this too..

 

[Kidder]

Used to be able to do this until the new Android Auto/Apple Car Play. My 2016 2500 did voice to text via Uconnect. It worked so very well. My wife got a 2018 Chrysler Pacifica and I was trying to text via uconnect and it only has canned phrases. Have to use Android Auto or Apple Car Play.

I wish FCA would have kept the option to do either Uconnect or AA or ACP. They did not. Sucks.

 

[edrclark]

You can text via Siri on the 12” screen, I do it all the time. You can’t do voice texting via the truck due to a Bluetooth incompatiblity between Apple and Uconnect that’s been around since at least 2013. I have never used CarPlay as I can’t be bothered plugging in a cable each time.

 

[edrclark]

I am sure the previous post is going to confuse a bunch of folks.

Texting with Siri- using the truck microphone and speaker, talk to Siri on your Apple phone and let Apple do the voice to text

Texting using the truck voice recognition - the truck can do the voice to text, but the Apple iPhone will not accept text via Bluetooth. That is a deliberate choice by Apple, yell at Apple, not Uconnect

 

[Cmerkert]

Come on you connect and ram unlock this feature to allow us to speak voice to text messages and voice recognition address entries. The features are there on the system but their grade out. We've all paid well over $1,000 for this system which at face value shows the feature because it's in the UI and yet you do not have an activated either refund us or activate those features they are the most important in the useful and salt after features. They should have only charged $600 for the system until it is fully built and refined

 

[Cmerkert]

Come on you connect and ram unlock this feature to allow us to speak voice to text messages and voice recognition address entries. The features are there on the system but their grade out. We've all paid well over $1,000 for this system which at face value shows the feature because it's in the UI and yet you do not have an activated either refund us or activate those features they are the most important in the useful and salt after features. They should have only charged $600 for the system until it is fully built and refined

Has anyone ever called and complained to Uconnect? They are certainly selling something that is not living up to its features and it's high cost. Maybe if there's enough complaints they'll make it a priority to get it activated by their next update which should come out first or second quarter of this year. Assuming second quarter now since we're already in it hopefully by June

 

[MJP]

Has anyone ever called and complained to Uconnect? They are certainly selling something that is not living up to its features and it's high cost. Maybe if there's enough complaints they'll make it a priority to get it activated by their next update which should come out first or second quarter of this year. Assuming second quarter now since we're already in it hopefully by June

Has anyone ever called and complained to Uconnect? They are certainly selling something that is not living up to its features and it's high cost. Maybe if there's enough complaints they'll make it a priority to get it activated by their next update which should come out first or second quarter of this year. Assuming second quarter now since we're already in it hopefully by June

I've called and complained a number of times. With the exception of one call where it took speaking to a few different people for them to finally say it's a known issue but no fix as of yet, I have always been told they never heard of the issue.

 

[Cmerkert]

I've called and complained a number of times. With the exception of one call where it took speaking to a few different people for them to finally say it's a known issue but no fix as of yet, I have always been told they never heard of the issue.

Well, I emailed, and Messaged @RamCares as they requested on here. If more and more people start to call and email, and discuss publicly, I am sure it would certainly put a bit more urgency to it, as any good company would want it rectified and put to bed. I would even warn new 2020 purchasers of it. Stay with Android Auto, which is free.

I can't believe they say they never heard of it. That is a blatant lie, especially you called a few times! hahaha

 

[Cmerkert]

This is what I sent to @RamCares and Uconnect this morning. Everyone feel free to copy and paste!
- - - - - -
Please see my comments below and respond with the current status and timeline of FCA's implementation, release, and update of the features. FCA charged us over $1,200 for the Uconnect, however, you are providing us with a system that has feature disabled, which were some of the main reasons we chose to purchase the Uconnect $1,200 Level 1. Please either release the functionality, or reimburse the current owners for the lack of it use.


The Uconnect Remote Start has failed 5 times over the past 3 days. This morning, while trying it, I saw the Help > Developer Feedback link on the App. I sent them a message and they replied. See below. I think we should all send them feedback to get them to expedite this. It is not a new, cutting edge feature we are asking for, it is enabling the existing features, and ones that have been available on other platforms and devices for years. I'm talking about the Voice Recognition for (1.) Address Entry (2.) Text Message/Reply.

My Message to Uconnect Developer Feedback:
Please activate the voice recognition free text response and also address entry in the Uconnect 12-in system. We've paid $1,200 for the system and both options are there but great out and inactivative. Please activate these in your next update as a tremendously large number of people are complaining about this.

Uconnect's Reply: (same day)
Dear ,
Thank you for contacting us and for your valuable feedback. We have provided your suggestion to the development team and will hopefully incorporate it into a future release of the mobile application.

Thank you for being a valued customer.
Uconnect Service Operations Team


PS - @RamCares Thank you, but I already have emailed them directly in the past. They just push it off to Uconnect or HERE Maps.

This is very disappointing and unfair to your customers who paid over $1200 for your product, which may not be ready for live usage and warrant that cost. Hopefully, you can fast tract this unlock of the features. As mentioned, they are not something that have to be invented, rather just programmed, or unlocked.

 

[dutchman187]

Well, I emailed, and Messaged @RamCares as they requested on here. If more and more people start to call and email, and discuss publicly, I am sure it would certainly put a bit more urgency to it, as any good company would want it rectified and put to bed. I would even warn new 2020 purchasers of it. Stay with Android Auto, which is free.

I can't believe they say they never heard of it. That is a blatant lie, especially you called a few times! hahaha

Yeah I PM'd them as well and pasted your message from the other thread into it. I don't have high hopes. All they have to do is look under the last message on this thread and 5 other "similar threads" on the topic pop up. Everyone knows the issue exists.

 

[Cmerkert]

Well, @RamCares responded. Here is what they said, and even created a case. Hopefully this actually means something this time. Figured I would let the rest of you who are dealing with this and its frustration know.

Hi Cmerkert,
Thank you for following up with me! I understand your frustration and I would like to get a case escalated for you to a Uconnect Specialist who will have the best resources to answer your questions. If this is a route you would like to take, please fill out the following information at your earliest convenience.
VIN:
Current Mileage:
Preferred Dealer:
Preferred Morning/Midday call back number is
Preferred Afternoon/Evening call back number is
Customer email address for case updates:

Alex
Ram Social Care Specialist

- - - - - - - -

Thank you for providing me with that additional information! I have escalated a case on your behalf. Your case number is 58322382. Please allow 1-2 days for additional contact regarding your concern. Please feel free to reach out if you have any further questions or concerns. I hope you have a wonderful day!
Alex
Ram Social Care Specialist

 

[MJP]

Well, @RamCares responded. Here is what they said, and even created a case. Hopefully this actually means something this time. Figured I would let the rest of you who are dealing with this and its frustration know.

Hi Cmerkert,
Thank you for following up with me! I understand your frustration and I would like to get a case escalated for you to a Uconnect Specialist who will have the best resources to answer your questions. If this is a route you would like to take, please fill out the following information at your earliest convenience.
VIN:
Current Mileage:
Preferred Dealer:
Preferred Morning/Midday call back number is
Preferred Afternoon/Evening call back number is
Customer email address for case updates:

Alex
Ram Social Care Specialist

- - - - - - - -

Thank you for providing me with that additional information! I have escalated a case on your behalf. Your case number is 58322382. Please allow 1-2 days for additional contact regarding your concern. Please feel free to reach out if you have any further questions or concerns. I hope you have a wonderful day!
Alex
Ram Social Care Specialist

Don’t want be a naysayer but been there done that. Maybe by some stroke of luck something good will happen. Best of luck.

 

[Cmerkert]

Don’t want be a naysayer but been there done that. Maybe by some stroke of luck something good will happen. Best of luck.

Oh I'm not holding my breath I'm sure it's just a response too quill the angry mob but I figure the more we talk about it and if more people start to contact them It may push them too Actually do something. Because obviously if nobody says anything then there's a much less likely hood

 

[dutchman187]

I also received a Case Number on this. I highly doubt I will get anything resolved until they fix it for everyone. And I don't believe this is a RAM thing specifically, but rather a UConnect issue.
This is from a Wrangler forum in March:

I spent almost 2 hours tonight with 7 different agents from Uconnect, Sirius XM, Guardian Services and finally Uconnect Assist before I got the (hopefully) correct answer to this question. All Wranglers and certain other 2019 FCA products have an issue with "Voice Recognition" texting via their Uconnect radios (it's not limited to the 8.4" 4C Nav radios). It's a known software glitch that "the software engineers are working on". The agent did not know why something that worked perfectly well in MY2018 (and earlier) would be broken in MY2019. Hopefully, this issue will be resolved in a future Uconnect update via USB; preferably sooner than later.