Stern dealer warning on mileage

[CSPCRX]

Scheduled my 1st 10k service on my track last week and first day and time I could get was this morning at 8am. Rolled in with 10,035 on the odometer. During dropping off talks with the service advisor he stated “you don't want to go over the mileage as Chrysler will declined repair if your engine failed.” I think he was still on his first monster energy drink, well he was finishing one as we spoke. I guess they could find any reason to decline and fit you, as I have seen on this forum. Just struck me as odd with his tone and over 35 miles.

Second time at this dealer, first was for ABS recall. So far all these guys seem to have the personalities of a cactus.

 

[MboyRam]

I am with you, there’s no way Chrysler going to do anything about 35 miles over.
Maybe he needed two more Monster drinks.

 

[Dewey]

Supposed to pay for a dealer 10k service?

Guess I missed those on my last 3 RAM’s.

 

[HSKR R/T]

You don't have to have dealer do any regular service on your vehicle. And other than an oil change if your oil life monitor says so, what is there for a 10k mile service?

 

[Lungs414]

Just had over a 10000 repair done and had not one service in a dealership. I say F him.

 

[CSPCRX]

It was just the first oil change and brought to their attention a couple of items.

1) odd ac issue, which I had posted on previously, where it goes to warm and defrosters turn on by them selves. Funny thing was it did it on my way there and I took a picture of the screen to show them.
2) front bumper is poorly aligned.

Just cracked me up how serious he was about it. He said they recommend oil changes at every 5k miles. I am sure they do at $90 plus all the fees.

 

[Insanity]

Find another dealer that sounds like a shady scam to scare people into shelling out money they don't need to.

 

[rick619]

That guy sounds like a real downer. Though I believe most on here don't recommend doing the oil changes at 10K. Many recommend doing them closer to 5K (opinions welcome). I did my first oil change about a month ago at 6500. Wife gave me a bit of a hard time saying that if the truck says 10K, do it at 10K. I'd rather my truck last longer.

 

[mikeru82]

His personality aside, he's right. Stellantis can and likely will deny coverage if you exceed the recommended intervals for service, even by as little as 35 miles. They are in business to make money not be your friend.

 

[Lungs414]

Agreed he may be right, but good luck proving it. And I agree any dealer telling me that would never see me again. That little threat would make me never buy anything there again, and that was from one of the cheapest services they provide. F-them.

 

[mikeru82]

It would be simple to prove the mileage between recorded oil changes. Undocumented oil changes don’t count as far as the dealership and Stellantis are concerned. Honestly I don’t see the problem with the dealership telling him that. It would be negligent of them not to say anything in a case like this. It seems like the OP has an issue with how he told him more than what he told him.

 

[firecadet613]

You spent how much on the truck and waited 10,000 miles before the first oil change?!

 

[SD Rebel]

Officially the manual states never to go beyond 10,000 miles or 1 year regardless of what the computers says. That being said, most dealers don't worry about 35 miles beyond that, but this is modern day Stellantis we are talking about right now, you don't want to give them any ammo in case you do have a powertrain issue down the road.

For me, my truck has never been back to the dealer since I bought it almost six years ago. I've done all my services myself, of course keeping a log and receipts just in case.

 

[1791]

mikeru82 is correct​

just throwing this out there. 17 years ago service guy at chrysler said get that k&n air filter off my car it/he would void my warranty then nailed me for the mopar performance blow off valve. all it did was make the stock blow valve audible. they can and will put it in the system so no matter where you go your vehicle is blacklisted. i would do it myself at 5k then on the books the next 5k then myself the next and so on. that is if i was gonna keep the truck long term.
almost any mechanic will tell you 10k oil changes are a bad idea. i NEVER go more than 5k.

 

[CSPCRX]

To circle back. Yes, as some have pointed out it was the tone and approach. Later conversations with the advisor were a bit more friendly. Perhaps his personality and early Monday morning.

Just struck me as funny and my explanation probably doesn’t capture it as well as the moment does. With all the stories of every manufacturer looking for reasons to decline warranty it wouldn’t surprise me one way or the other.

 

[HSKR R/T]

To circle back. Yes, as some have pointed out it was the tone and approach. Later conversations with the advisor were a bit more friendly. Perhaps his personality and early Monday morning.

Just struck me as funny and my explanation probably doesn’t capture it as well as the moment does. With all the stories of every manufacturer looking for reasons to decline warranty it wouldn’t surprise me one way or the other.

There is an "acceptable" +/- tolerance they pretty much legally have to allow. Not exactly sure what that is, but it's more than 35 miles. What happens if you take it in to get oil changed and they are busy, and by the time you can get it back you've driven 100 miles because your vehicle is your daily driver?

 

[mikeru82]

There is an "acceptable" +/- tolerance they pretty much legally have to allow. Not exactly sure what that is, but it's more than 35 miles. What happens if you take it in to get oil changed and they are busy, and by the time you can get it back you've driven 100 miles because your vehicle is your daily driver?

Legally? "Pretty much have to allow" and "acceptable" doesn't protect you. Please tell us where this law is written, and for which state/states it applies. The point is they can deny coverage if you exceed the maintenance interval by even a single mile or a single day. It's not worth taking the gamble IMHO. If you time it that close and run into any of the issues you brought up it's on you.

 

[HSKR R/T]

Legally? "Pretty much have to allow" and "acceptable" doesn't protect you. Please tell us where this law is written, and for which state/states it applies. The point is they can deny coverage if you exceed the maintenance interval by even a single mile or a single day. It's not worth taking the gamble IMHO. If you time it that close and run into any of the issues you brought up it's on you.

Acceptable does legally cover you. There is an "acceptable" amount of oil and engine can burn/lose before warranty will do anything about it which for most manufacturers is at least 1qt every 1000 miles. I've had a friend get told by Chevy that his ZL1 Camaro that was going through 1qt every 500 miles was within "acceptable" tolerance. Then they black flagged his car in the system basically denying his warranty when he pushed the issue

 

[mikeru82]

Acceptable does legally cover you. There is an "acceptable" amount of oil and engine can burn/lose before warranty will do anything about it which for most manufacturers is at least 1qt every 1000 miles. I've had a friend get told by Chevy that his ZL1 Camaro that was going through 1qt every 500 miles was within "acceptable" tolerance. Then they black flagged his car in the system basically denying his warranty when he pushed the issue

I don't doubt that happened. The owner's manuals for the two Subaru's I've owned stated that 1 qt every 1000 miles is acceptable. But what does that have to do with oil change intervals? And you didn't address the legal aspect. You said there is a tolerance that they have to allow. Where is the law which states this because I'd genuinely like to know if such a law exists.

 

[Jako]

I don't doubt that happened. The owner's manuals for the two Subaru's I've owned stated that 1 qt every 1000 miles is acceptable. But what does that have to do with oil change intervals? And you didn't address the legal aspect. You said there is a tolerance that they have to allow. Where is the law which states this because I'd genuinely like to know if such a law exists.

Don't quote me but from I remember about my 2002 BMW R100RT, 1 qt in 500 miles was acceptable. The oil level read all over the place because of the oil cooler, traded it in after 2 years.