Boyvan
Active Member
Hello All......this question would be for anyone who's dealt with Canadian SiriusXM.
Background:
I am the 2nd owner of 2019 1500 Ltd. Called SirusXM in February 2023 to let them know that I am the new owner and to update it on their end as well. The person I spoke to said....not a problem, they will update that info. He also asked for proof of ownership, etc. (Which was sent). Shortly after that I received an Activation email from SiriusXM Guardian asking to sign-up for free trial. At that time, I did not active 'Free Trial'.
Now I am finally going on a road-trip, so thought to Activate SirusXM trial. The link I had received previously for renewal had expired so I called the same number to ask them to re-send Activation trial email. This time the person I spoke to said that they cant send an email without ownership verification. Then she put me on hold and said they have received my information - "Ownership and Insurance" papers but that is not enough.
Issue:
What she wants is "Title of Ownership from DMV".....I explained to her that I am in Vancouver (Canada) and the document I sent to her is what we get as proof of ownership. Basically, in BC (British Columbia), we have ICBC (Gov't insurance company), that handles all Motor vehicle issues, Driver license, etc. I don't blame this person for not knowing everything and I am sure she is following a script but I feel like its a dead-end.
So can anyone suggest what else to do? How can I prove to SiriusXM that I am not trying to activate their service in someone else's vehicle......lol. Would appreciate any suggestion or perhaps a Canadian number?
Background:
I am the 2nd owner of 2019 1500 Ltd. Called SirusXM in February 2023 to let them know that I am the new owner and to update it on their end as well. The person I spoke to said....not a problem, they will update that info. He also asked for proof of ownership, etc. (Which was sent). Shortly after that I received an Activation email from SiriusXM Guardian asking to sign-up for free trial. At that time, I did not active 'Free Trial'.
Now I am finally going on a road-trip, so thought to Activate SirusXM trial. The link I had received previously for renewal had expired so I called the same number to ask them to re-send Activation trial email. This time the person I spoke to said that they cant send an email without ownership verification. Then she put me on hold and said they have received my information - "Ownership and Insurance" papers but that is not enough.
Issue:
What she wants is "Title of Ownership from DMV".....I explained to her that I am in Vancouver (Canada) and the document I sent to her is what we get as proof of ownership. Basically, in BC (British Columbia), we have ICBC (Gov't insurance company), that handles all Motor vehicle issues, Driver license, etc. I don't blame this person for not knowing everything and I am sure she is following a script but I feel like its a dead-end.
So can anyone suggest what else to do? How can I prove to SiriusXM that I am not trying to activate their service in someone else's vehicle......lol. Would appreciate any suggestion or perhaps a Canadian number?