RESOLVED -------2019 Ram 1500 12k miles, Mandatory UConnect Update-12" screen dead----RESOLVED

[Jrex]

@Jrex any idea what firmware version the radio was update too?

Sent from my GM1917 using Tapatalk

THE SOFTWARE IS AT 34.1 and working now

Software Update for Uconnect® - Check For Updates

Check here to see if your Uconnect® system is due for a software update. Simply enter your vehicle identification number (VIN) to check for any updates.

www.driveuconnect.com

 

[Jrex]

Check for Map Updates

Uconnect® | Navigation System GPS Map Update Home

Order map updates for your Uconnect® GPS navigation system. Find Uconnect map update product information, installation instructions, and more.

chryslergroup.navigation.com

 

[FastBlackRam]

Check for Map Updates

Uconnect® | Navigation System GPS Map Update Home

Order map updates for your Uconnect® GPS navigation system. Find Uconnect map update product information, installation instructions, and more.

chryslergroup.navigation.com

You have to go back to MY2017 for the 1500 for there to be any update available. Does that mean anyone with a 2018 and above has a map from probably 2017? What a POS.

FYI my 2017 BMW X5 periodically downloads map updates and has since I got it in 2017.

FYI my loaded X5 was about the same price as a loaded 2019 Limited.

 

[RHCan]

After update my radio was garbage.Took FCA, star or whoever 2 1/2 months to order and replace.

 

[Jrex]

Android Auto with google maps is far superior to the Uconnect Nav. More accurate, up to date all the the time and easier to use other than the USB cable

 

[Jrex]

After update my radio was garbage.Took FCA, star or whoever 2 1/2 months to order and replace.

My impression of the whole process is, there is some gremlin in the Uconnect system they are not making public. How a software update Nuc's the entire system is very questionable? Then there is no such hard reset to put it back to stock, every other software/hardware system in the world has? Then in my case, they replaced it and it still didn't fix it? When the tech put my original module back in, to put the truck together with an unsuccessful repair attempt, it magically started to working again. When I talked to the tech, He was like, we they and STAR have no idea what the root cause of the problem. Thus the delay in ordering new module or taking away dealer ability to order the new module.

Some work with new module, some dont. Why mine worked putting back in original model after being disconnected overnight, down right weird. The only thing I could think of is the Uconnect has a built in battery, like a computer motherboard does, so it takes a little while for that to run down. My tech disconnected my module from truck power, reconnected and it did not work first time.

2.5 months is just outright unreasonable. I would of lemon lawed it.

 

[RHCan]

It worked but every so often it had a issue. Contact a lawyer but it didn’t fall under so I was not going to waste my money. Since replacement I havehad no issues

 

[whonut]

I’m on third trip to dealership in a month trying to get a bricked unit resolved. Brought it in initially because compass was off by 90 degrees. They bricked it when they were “fixing” it.

They ordered a new unit, installed it last week, and about half the stuff wouldn’t work. No backup cam, no passenger seat controls, etc. I brought it back again, and their “best guy” is scratching his *** trying to suss out the root cause.

Love the truck, but too many controls are dependent on this system for it to just be an afterthought to the vehicle as a whole. Very frustrating!

 

[Bram2019]

I’m on third trip to dealership in a month trying to get a bricked unit resolved. Brought it in initially because compass was off by 90 degrees. They bricked it when they were “fixing” it.

They ordered a new unit, installed it last week, and about half the stuff wouldn’t work. No backup cam, no passenger seat controls, etc. I brought it back again, and their “best guy” is scratching his *** trying to suss out the root cause.

Love the truck, but too many controls are dependent on this system for it to just be an afterthought to the vehicle as a whole. Very frustrating!

If the bcm is configured correctly, I would disconnect the battery for an hour, reconnect and let it sit overnight and see what happens. My guess is it will fix it.