Rear window leaking

[orndobri]

Reaching out to other 2020 Ram 1500 Bighorn owners who are having issues with a leaking Rear window. The other day I noticed dampness on my seats and realized that the window was leaking. Upon further inspection I noticed two cracks on the right plastic fram and one on the left.

I have talked to the dealership and they want to apply the silicone to the window. This isn't acceptable when the frame is cracked in three places. I have tried calling Ram Customer Care several times only to be hung up on, lied to, and told different things. I have asked for a supervisor to contact me and have not had a single call back. I have called them each day and left messages again to not have a single call back.

With all that being said I went to Safe lite auto glass to see about replacing it and it only cost $400. I am not sure why this is a difficult call for Ram to fix a problem that they created. The other thing that Safe lite told me was that the silicone applied to the paint will contaminte the paint and it woukd have to be repainted before sealing the glass if replaced. This has been ongoing since November 3rd and is exhausting! I have had to open 2 cases because one was closed not to my knowledge but I guess they didnt want to deal with the issue. @RamCustomerCares

 

[kapinallinen2]

Reaching out to other 2020 Ram 1500 Bighorn owners who are having issues with a leaking Rear window. The other day I noticed dampness on my seats and realized that the window was leaking. Upon further inspection I noticed two cracks on the right plastic fram and one on the left.

I have talked to the dealership and they want to apply the silicone to the window. This isn't acceptable when the frame is cracked in three places. I have tried calling Ram Customer Care several times only to be hung up on, lied to, and told different things. I have asked for a supervisor to contact me and have not had a single call back. I have called them each day and left messages again to not have a single call back.

With all that being said I went to Safe lite auto glass to see about replacing it and it only cost $400. I am not sure why this is a difficult call for Ram to fix a problem that they created. The other thing that Safe lite told me was that the silicone applied to the paint will contaminte the paint and it woukd have to be repainted before sealing the glass if replaced. This has been ongoing since November 3rd and is exhausting! I have had to open 2 cases because one was closed not to my knowledge but I guess they didnt want to deal with the issue. @RamCustomerCares

Looks like my original back lite, had the same cracks.
It was replaced under warranty, the replacement failed couple years later with cracks in the corners.
Ended up sealing it with permatex flow-able silicone, same procedure that Stellantis calls for.

edit: You need to address that before the RF module gets wet and damaged.

 

[bigdodge]

Reaching out to other 2020 Ram 1500 Bighorn owners who are having issues with a leaking Rear window. The other day I noticed dampness on my seats and realized that the window was leaking. Upon further inspection I noticed two cracks on the right plastic fram and one on the left.

I have talked to the dealership and they want to apply the silicone to the window. This isn't acceptable when the frame is cracked in three places. I have tried calling Ram Customer Care several times only to be hung up on, lied to, and told different things. I have asked for a supervisor to contact me and have not had a single call back. I have called them each day and left messages again to not have a single call back.

With all that being said I went to Safe lite auto glass to see about replacing it and it only cost $400. I am not sure why this is a difficult call for Ram to fix a problem that they created. The other thing that Safe lite told me was that the silicone applied to the paint will contaminte the paint and it woukd have to be repainted before sealing the glass if replaced. This has been ongoing since November 3rd and is exhausting! I have had to open 2 cases because one was closed not to my knowledge but I guess they didnt want to deal with the issue. @RamCustomerCares

welcome to the forum
you need to read this thread

S

Thread 'The dreaded leaking and cracked rear window frame'

Dec 16, 2021

Well it finally happened the rear window frame has cracked and leaking bad so i make an appointment with the dealer ( Merrick Ram,Jeep,Dodge on long island) that i bought the truck from new 2 years ago now has 21,000 miles and i have the 8 year 85,000 mile extended bumper to bumper platinum to boot. I first noticed the leak and sealed the rear brake light with electrical tape and still leaked bad then i taped the top edge of the glass and bingo no more leak and dried out the seat and carpet. the dealer calls me today and says the leak was the third brake light so i mentioned the window...

• STLPNY
• Replies: 365
• Forum: Interior

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[vincentw56]

Whatever you do, do not use Safelite. They are the worse. Horrible company with horrible techs. They had to replace my windshield twice because the first one had a defect in it. You know where the defect was, right in the driver's line of sight. The same line of sight the tech used while driving my truck. Yet, he just ignored it and said it's all good. I noticed it as soon as I sat in the seat. Then after the second windshield, the new tech couldn't figure out how to configure the DASM. Now, I just noticed yesterday after my passenger side wiper arm came loose, that they didn't install the cap that goes over the nut. I've never seen such awful service.