I recently hit the dreaded Rear Cabin leak. (2020) It was bad enough that the RF receiver module became in-operable rendering Key Fob communication dead. (Had to disconnect the battery to reset the alarm.
Here's the new part that I would like opinions on:
After 3 days at the dealer waiting on the glass company, the service manager informs me that Chrysler no longer allows a 3rd party glass company for the rear window repair and they had to order a special "Tool" in order to complete the fix themselves. 3 more days and I pickup the car on Saturday. Cracks on the rear window trim still there and service manager says they don't fix that just reseal the rear window now.
Of course freezing temps and dry as a bone weather in the Northeast for the next week or so means no way to check for leaks for a bit, so time will tell.
Just wondering if anyone else has heard the No 3rd Party Glass company story?
Here's the new part that I would like opinions on:
After 3 days at the dealer waiting on the glass company, the service manager informs me that Chrysler no longer allows a 3rd party glass company for the rear window repair and they had to order a special "Tool" in order to complete the fix themselves. 3 more days and I pickup the car on Saturday. Cracks on the rear window trim still there and service manager says they don't fix that just reseal the rear window now.
Of course freezing temps and dry as a bone weather in the Northeast for the next week or so means no way to check for leaks for a bit, so time will tell.
Just wondering if anyone else has heard the No 3rd Party Glass company story?