Rear window leak + 3/36 warranty and a caution about replacement

[law]

Adding another rear window leak thread to the pile, though with a bit of a twist that I haven't seen in pre-existing threads.
Discovered a minor water leak in the rear window a couple weeks ago, which ended up being due to the seal failing. Took it to the dealership and they confirmed the leak, only to be surprised when they said that the rear window is not covered under the Mopar 3 year factory warranty which didn't seem to be an issue that other people had. However, they covered it as a goodwill repair and replaced the rear glass at no charge. Originally I was told the window was backordered and there was no ETA, but I received a call the next day saying that they received it and I had it replaced on Thursday.

Here's the kicker: I tested the new window out with a garden hose and it still leaks, the bottom gloss plastic trim piece finish looks horrible as if somebody took a heatgun to it, the rear window no longer opens or closes, and there's a new gouge in the paint right underneath the rear window. When I mentioned these issues to the service advisor I was told they may not be able to replace the window since it was a goodwill repair and not an actual warranty replacement, and that I would get more information next week when the service manager returns from his trip. So here I am left with my truck in an objectively worse condition and am wondering if I should have just permatexed the rear window instead of having it replaced at the dealership. Oh well.

Anybody else here with a similar experience regarding good will replacements and things not being covered under the 3/36 warranty?

 

[Paul B]

Ya, my factory installed Tonneau cover.
Was told it's not a warranted item, I've been fighting the local l dealer for a couple of months now!!
Paul B

 

[kapinallinen2]

Adding another rear window leak thread to the pile, though with a bit of a twist that I haven't seen in pre-existing threads.
Discovered a minor water leak in the rear window a couple weeks ago, which ended up being due to the seal failing. Took it to the dealership and they confirmed the leak, only to be surprised when they said that the rear window is not covered under the Mopar 3 year factory warranty which didn't seem to be an issue that other people had. However, they covered it as a goodwill repair and replaced the rear glass at no charge. Originally I was told the window was backordered and there was no ETA, but I received a call the next day saying that they received it and I had it replaced on Thursday.

Here's the kicker: I tested the new window out with a garden hose and it still leaks, the bottom gloss plastic trim piece finish looks horrible as if somebody took a heatgun to it, the rear window no longer opens or closes, and there's a new gouge in the paint right underneath the rear window. When I mentioned these issues to the service advisor I was told they may not be able to replace the window since it was a goodwill repair and not an actual warranty replacement, and that I would get more information next week when the service manager returns from his trip. So here I am left with my truck in an objectively worse condition and am wondering if I should have just permatexed the rear window instead of having it replaced at the dealership. Oh well.

Anybody else here with a similar experience regarding good will replacements and things not being covered under the 3/36 warranty?

Had my rear window replaced under warranty. Was good for two years, cracked again, did the permatex.

 

[Amazing93]

That is absolutely not true. Ram even extended the warranty on my rear glass. So why would they extend a warranty on something that was not warrantied in the first place? Your dealer is straight up wrong. Here's the letter as proof.

 

[law]

That is absolutely not true. Ram even extended the warranty on my rear glass. So why would they extend a warranty on something that was not warrantied in the first place? Your dealer is straight up wrong. Here's the letter as proof.

I am inclined to agree, especially given that I have never heard of manufacturing defects not being covered under a standard 3 year factory warranty before.
I suppose we will see what they say about the damage done to my vehicle and this new also defective glass they put in.

 

[wegasque]

Depending on where you are, your insurance may cover it. Now that I;m outside of the BTB warranty period, if my rear window starts to leak, it may be accidentally cracked and need replacement. I have no-fault glass coverage on my vehicle and glass gets replaced with no deductible.

 

[1791]

Depending on where you are, your insurance may cover it. Now that I;m outside of the BTB warranty period, if my rear window starts to leak, it may be accidentally cracked and need replacement. I have no-fault glass coverage on my vehicle and glass gets replaced with no deductible.

a planned accidental crack sounds a awful lot like fraud......... if your lucky it may randomly shatter. yes it happens, it's safety glass so it won't crack.

 

[1791]

That is absolutely not true. Ram even extended the warranty on my rear glass. So why would they extend a warranty on something that was not warrantied in the first place? Your dealer is straight up wrong. Here's the letter as proof.

my paper stated it was only certain vin's from 2019-2020.

 

[Morenar]

I’m surprised they replaced it. The new fix/tsb is to apply a special sealant around the top and side. Had that done on mine earlier this year and was past the 3 year warranty but covered by the rear window warranty extension. So far so good.

 

[1791]

I’m surprised they replaced it. The new fix/tsb is to apply a special sealant around the top and side. Had that done on mine earlier this year and was past the 3 year warranty but covered by the rear window warranty extension. So far so good.

funny "special sealant" i suspect they have been lurking on the our forum and are doing what we have already been doing.
special sealant = Mopar branded Permatex flowable silicone LOL
RAM please feel free to look around some more ta figure out what else we need you guy's to address.......