Ram Lemon 🍋 process - FCA Ram Cares Help!!!

[Zig10]

I am all for trying to work things out directly with the dealer (and have done so on a buyback about 5 years ago), but at this point it would likely behoove you to bring in an attorney that specializes in Lemon Laws. The amount of money it appears you're leaving on the table could easily be recouped with a decent lawyer, and many times it doesn't even take the full litigation process to get where you need to be.

The internet so the last place you want to be getting legal advice, so I would at least chat with one or two reputable lawyers in your area to get their take on your situation. It never hurts to have more information on hand in a situation like this.

Good luck.

 

[Idahoktm]

they are offering the buyback, but only at the 2021 sticker,...but they do not want to pay for the add-ons such as Mopar Trailer Brake Controller, Mopar Bed Step, Retrax XR bed cover, Yakima Rack, Flowmaster muffler, Mopar wheel locks, Mopar ORG springs, custom seat covers, etc...

There is also a significant difference in interest rates, the CDI Program 5% under invoice discount that I used for the purchase, and additional deep discounts that were available during 2020 that are not available any longer.

Take all of that stuff off.

 

[ferraiolo1]

they are offering the buyback, but only at the 2021 sticker,...but they do not want to pay for the add-ons such as Mopar Trailer Brake Controller, Mopar Bed Step, Retrax XR bed cover, Yakima Rack, Flowmaster muffler, Mopar wheel locks, Mopar ORG springs, custom seat covers, etc...

There is also a significant difference in interest rates, the CDI Program 5% under invoice discount that I used for the purchase, and additional deep discounts that were available during 2020 that are not available any longer.

Why would they pay you extra for the extras you installed?

No brand does this if they buy back the vehicle. Nor would insurance unless you pay for extra accessory coverage.

Remove all that stuff before they buy it back.


Sent from my iPhone using Tapatalk

 

[rubrduk]

Take all of that stuff off.

You are missing the key parts...Ram is unable/unwilling to provide a replacement to my 2021 truck that is still currently unrepaired (it's been 5 months, and state laws say 30 days, but I've given them more time to attempt repairs, I really do simply want my truck repaired!)

I very simply only want them to simply repair or replace my truck with 1:1 exact specs (it's not like I have some rare or special edition truck),...i want nothing more, no free options, no free upgrades, etc......but I would also be reasonably satisfied with a comparable Ram model if a handful of reasonably specific options are accommodated (crew cab, 4x4, 3.92 gear ratio, towing package, large fuel tank option, heated seats)

The still unrepairable problem on my 2021 truck is due to an FCA/Stellantis manufacturing defect and is otherwise unable to be driven (the truck dies during driving)

Those above parts are purchased specifically for this brand/model/spec of truck and do not fit any others,...so if FCA/Stellantis is unwilling or unable to replace the truck, then how am I supposed to replace the truck with a like model those parts will fit on??


If they, FCA/Stellantis are choosing to write a check because they cannot replace the truck due to the pandemic...then I, the consumer will need to purchase a different brand/model of truck and which the parts will not fit, and no logical person is going to eat thousands of dollars in unusable parts because the manufacture is unable to repair or replace their truck.

 

[Idahoktm]

You are missing the key parts...Ram is unable/unwilling to provide a replacement to my 2021 truck that is still currently unrepaired (it's been 5 months, and state laws say 30 days, but I've given them more time to attempt repairs, I really do simply want my truck repaired!)

I very simply only want them to simply repair or replace my truck with 1:1 exact specs (it's not like I have some rare or special edition truck),...i want nothing more, no free options, no free upgrades, etc......but I would also be reasonably satisfied with a comparable Ram model if a handful of reasonably specific options are accommodated (crew cab, 4x4, 3.92 gear ratio, towing package, large fuel tank option, heated seats)

The still unrepairable problem on my 2021 truck is due to an FCA/Stellantis manufacturing defect and is otherwise unable to be driven (the truck dies during driving)

Those above parts are purchased specifically for this brand/model/spec of truck and do not fit any others,...so if FCA/Stellantis is unwilling or unable to replace the truck, then how am I supposed to replace the truck with a like model those parts will fit on??


If they, FCA/Stellantis are choosing to write a check because they cannot replace the truck due to the pandemic...then I, the consumer will need to purchase a different brand/model of truck and which the parts will not fit, and no logical person is going to eat thousands of dollars in unusable parts because the manufacture is unable to repair or replace their truck.

Nope, I'm not missing anything. Unless you lawyer up and force them to reimburse you for everything...not sure if that's possible. If not, you have 3 choices:
1.) Remove all of your accessories so you can install them on your new Ram.
2.) Remove all of your accessories so you can resell them.
3.) Agree to partial reimbursement of your Mopar parts and eat the rest.

Hopefully you can lawyer up and force them to take care of you. Good luck.

 

[Shawn19]

Been there before, I dealt with a situation with FCA a couple years ago (Jeep). They wouldn’t do lemon law, I lost arbitration. I only got help with a lawyer under Magnuson Moss.
The 2k under is BS, because in that same theory your truck had a 2k higher resale….depending on usage, which they can dock you for.
I am with the others though, you got pretty far on your own, but that last bit prob needs a lawyer involved, but it will add time.
Good Luck!

 

[c3k]

Lawyer up. No reasonable person WANTS to, but they're there for a reason. You now have that reason.

Lawyer up.

And, one final time: Lawyer up.

 

[Andymax]

The internet so the last place you want to be getting legal advice

WHAT?? That is TERRIBLE advice! I happen to be a 5-star rated Internet Attorney, Medical Doctor, Metallurgist, and Mechanical Engineer. Check me out on Yelp, Angi and 5thgenrams.com!

 

[scottmoyer]

I can't speak for FCA/Stallantis TODAY, but I went through the buyback process years ago. While time consuming and frustrating, I got a replacement vehicle.

The buyback option provided me with the MSRP to MSRP across their vehicle lineup. It didn't matter what discounts I had when I originally purchased the car, it was all based on MSRP. At the time, they also reimbursed me for options I couldn't remove. Much easier to have these options than on a truck. I had a screen protector and window tint. They prorated the costs of those, which frustrated me since the car was less than a year old and they depreciated them 50%. Again, labor was part of the install for tint, so I can't speak to them covering labor. I spec'd an identical car to what I had, and there were price increases. Because of that, FCA provided me with additional discounts that were written into their rules. I ended up having to pay only $1000 for the mileage use that my state requires and I was in a 2 year newer car, but at the remaining loan balance of the 1st car. It was a win for me. I owed $34k on a $46k car!!

Regarding the truck, I would think they would replace like for like and if the MSRP increases on the newer vehicle, it should fall under that additional discounts option they gave me. But, you have Stellantis, and I had FCA so I don't know if the rules are the same. I would just swap whatever you could to the newer vehicle yourself. While inconvenient, you might be getting a newer vehicle for last years payoff. Regarding the trailer controller, it's an easy install. Negotiate with them for free reprogramming since it's already there and is virtually a no cost to them.

Hopefully you can get them to replace the truck with another truck of your liking.

 

[rubrduk]

Been there before, I dealt with a situation with FCA a couple years ago (Jeep). They wouldn’t do lemon law, I lost arbitration. I only got help with a lawyer under Magnuson Moss.
The 2k under is BS, because in that same theory your truck had a 2k higher resale….depending on usage, which they can dock you for.
I am with the others though, you got pretty far on your own, but that last bit prob needs a lawyer involved, but it will add time.
Good Luck!

i guess fortunately i meet Magnuson Moss, State of California, and Federal

I can't speak for FCA/Stallantis TODAY, but I went through the buyback process years ago. While time consuming and frustrating, I got a replacement vehicle.

The buyback option provided me with the MSRP to MSRP across their vehicle lineup. It didn't matter what discounts I had when I originally purchased the car, it was all based on MSRP. At the time, they also reimbursed me for options I couldn't remove. Much easier to have these options than on a truck. I had a screen protector and window tint. They prorated the costs of those, which frustrated me since the car was less than a year old and they depreciated them 50%. Again, labor was part of the install for tint, so I can't speak to them covering labor. I spec'd an identical car to what I had, and there were price increases. Because of that, FCA provided me with additional discounts that were written into their rules. I ended up having to pay only $1000 for the mileage use that my state requires and I was in a 2 year newer car, but at the remaining loan balance of the 1st car. It was a win for me. I owed $34k on a $46k car!!

Regarding the truck, I would think they would replace like for like and if the MSRP increases on the newer vehicle, it should fall under that additional discounts option they gave me. But, you have Stellantis, and I had FCA so I don't know if the rules are the same. I would just swap whatever you could to the newer vehicle yourself. While inconvenient, you might be getting a newer vehicle for last years payoff. Regarding the trailer controller, it's an easy install. Negotiate with them for free reprogramming since it's already there and is virtually a no cost to them.

Hopefully you can get them to replace the truck with another truck of your liking.

great info and great insight from everyone, even the challenging devil’s advocates type posts…because I do need to consider that to be prepared

 

[Gman24]

I did lemon last year in fla.sent a copy to states attorney too got msrp back any payments i made plus down payment and trade in value from vehicle i traded.they had a formula for mileage i used so lost 1500 put got a chunk back.

 

[HSKR R/T]

Why would they pay you extra for the extras you installed?

No brand does this if they buy back the vehicle. Nor would insurance unless you pay for extra accessory coverage.

Remove all that stuff before they buy it back.


Sent from my iPhone using Tapatalk

Have done a buyback with Chrysler in 2007, they paid for all aftermarket parts installed on the vehicle, and labor for install, that I couldn't remove. This included lo-jack, tint, and a CAI because I didn't have the stock airbox to re-install. This was all covered under the Cali Lemon Laws. But Chrysler bought it back rather than have it go through lemon law.

 

[Aseras]

There is a fair chance you signed something in the sales and/or loan agreement that you agree to have any disputes settled via Arbritration. There is zero chance this ever gets to a jury, and pretty unlikely an actual judge.

I agree with the others...it's time to hire a lemon law specialist. They know the buttons to push to get a proper settlement. One of my employees had to do this and their legal fees were covered by FCA as part of the overall agreement.

That's not how it works. If its been over 30 days out of service and/or multiple attempts or opprotunites ( aka the dealer saying no problem found and you keep bringing it back) , and you've got docs its a slam dunk in all 50 states and territories under federal MMWA which is far superior to every states Lemon Law process. Since the same act of "failure to conform to warranty" is covered by state and federal law you can sue under both jurisdictions simultaneously.

https://imgur.com/n70a1Fj

 

[NRitland2]

Let’s be realistic here,…I’m hoping Ram Cares will do the right thing

if not, I will not be able to purchase another FCA vehicle knowing this is how their customer service responds when they choose to burden the consumer with their problems

They played their hand. It’s time to get aggressive

 

[Andymax]

That's not how it works. If its been over 30 days out of service and/or multiple attempts or opprotunites ( aka the dealer saying no problem found and you keep bringing it back) , and you've got docs its a slam dunk in all 50 states and territories under federal MMWA which is far superior to every states Lemon Law process. Since the same act of "failure to conform to warranty" is covered by state and federal law you can sue under both jurisdictions simultaneously.

https://imgur.com/n70a1Fj

I'm not sure I understand your point and picture. If I understand your comment... if my truck is under warranty and I keep taking it back to the dealer for days at a time, and they continue to say "no problem found", and eventually the days out of service add up to 30 or more, I can sue under MMWA? Even with no problem found?

Because you posted a picture of a check from GM I assume you must have sued them in federal court, and won (?), under MMWA. Did GM have to pay your legal expenses or was that on you? How long did the process take?

The lemon law process indeed works, and yes, it's quite possible that you, me and everyone else signed an arbitration agreement. That doesnt mean the manufacture is suddenly free and clear of MMWA or any other laws, nor does it bar you from filing a lawsuit.

If I'm understanding your point then I think the two ideas can coexist and work when each is the correct and most efficient method of relief.

 

[bigbadford91]

i guess fortunately i meet Magnuson Moss, State of California, and Federal

great info and great insight from everyone, even the challenging devil’s advocates type posts…because I do need to consider that to be prepared

Lawyer up! FCA bought back my 2020 Ram. They paid for my aftermarket bed liner, tonneau cover and rear wheel liners. In the state of Ohio there is no mileage deduction. I got back my down payment and all monthly payments.

As for the cost of the lawyer FCA paid for that as well. What I put into the truck I got back into my pocket. The lawyer took the case contingent so no money out of my pocket! Kahn & Associates handled my case. They work in all 50 states. Ask for Bo, tell him Ted sent you. www.kahnandassociates.com

 

[Camelot]

Stop wasting your time. Get some legal advice from a real attorney that specifies in this area.

 

[brettguercio]

Let’s be realistic here,…I’m hoping Ram Cares will do the right thing

if not, I will not be able to purchase another FCA vehicle knowing this is how their customer service responds when they choose to burden the consumer with their problems

Went through this with my 19 they DONT care about doing the right thing trust me get a lawyer