I recently completed a Ram survey and brought up the AC issues and the small paint defect on my passenger door. I requested to be contacted and surprisingly they reached out. Of course the rep has never heard of any AC issues and she only handles Ram cases. I told her about this forum and the 40 plus pages of complaints. My guess is the dealers are not reporting the complaints to FCA because they feel it is within factory specs.
As to the paint defect I was checking to see if they could do anything else for me instead of repainting the entire door. I asked if I could get a nice discount on the extended warranty. Of course that was a no, but they would paint the door under warranty.
She says she can give me a few oil changes for my troubles. Its better than nothing right. I get the email for the service contract and low an behold they only give $30 towards and oil change and $10 towards tire rotation. WTF $40 will barely cover half the cost of the dealership oil change. Free oil change my A$$
As to the paint defect I was checking to see if they could do anything else for me instead of repainting the entire door. I asked if I could get a nice discount on the extended warranty. Of course that was a no, but they would paint the door under warranty.
She says she can give me a few oil changes for my troubles. Its better than nothing right. I get the email for the service contract and low an behold they only give $30 towards and oil change and $10 towards tire rotation. WTF $40 will barely cover half the cost of the dealership oil change. Free oil change my A$$
