Please Help Me Verify - Interior AC outlets and Rear USB

[SeaGrizzly]

Hi there, so I purchased a new 2023 limited from a dealer in Texas and while that went great I got the truck home and my son tried to plug in his phone to the back USB ports of the truck and they don't work. I also tried the ac ports in the truck and they are not working. I have looked at the manual and its really odd becuase it says it could be a bunch of different fuses for these items. I have checked and all the fuses are good as well as there. I have an appointment with the dealer on the 18th but they want the truck all day to troubleshoot this simple issue. The other really odd kicker is the rear ram box AC outlet works fine.

I guess what I am asking is has anybody had an issue like this?
Are the rear USB and interior AC ports tied together somehow, I kind of doubt it since one is AC the other is DC.
Is there a specific fuse or a second AC invertor for the interior AC ports on the truck?

Thanks in advance.

 

[Richard320]

I would start looking for an unplugged connector. Someone may have had the console out and got careless.
All the AC outlets share the same inverter, so you can rule out a fuse for that one

 

[daustin]

Hi there, so I purchased a new 2023 limited from a dealer in Texas and while that went great I got the truck home and my son tried to plug in his phone to the back USB ports of the truck and they don't work. I also tried the ac ports in the truck and they are not working. I have looked at the manual and its really odd becuase it says it could be a bunch of different fuses for these items. I have checked and all the fuses are good as well as there. I have an appointment with the dealer on the 18th but they want the truck all day to troubleshoot this simple issue. The other really odd kicker is the rear ram box AC outlet works fine.

I guess what I am asking is has anybody had an issue like this?
Are the rear USB and interior AC ports tied together somehow, I kind of doubt it since one is AC the other is DC.
Is there a specific fuse or a second AC invertor for the interior AC ports on the truck?

Thanks in advance.

It's brand new. I would just let the dealer deal with it. It may be a "simple" issue, it may not be a "simple" issue. If you start messing around with it you could turn it from their problem to your problem.