Hopping in here to share my recent (ongoing) experience. Recently hit 60,000 on the odometer of my 2020 5th gen 1500 5.7 Bighorn, cursed myself and made several jokes that something was sure to fail right after I hit it (I did knock on wood haha). Sure enough shortly after my wife was using the truck and calls me that it was making a knocking sound while backing into a parking spot. A few days later I was dropping the kids off at school and it started making it again while at low speeds (less than 15mph or thereabout) and stopped at the dealer on the way to work because I did not want to drive it in that state for fear of doing damage. Dealer was accommodating, and though busy was able to get me in that day, and replaced both exhaust manifolds which were cracked. I wasn't sure how that accounted for the noise but they did it under warranty even though I was just outside of it. Didn't even make it home and it started making the sound again so I was back the next day. They had it for 2 weeks and replaced the lifters and followers on both sides, went to pick it up and tech noticed it was still making sound so they took it back and said the lifters could still be at fault and they were replacing them again, after another couple of weeks they tell me the cams need to be replaced as well, and another week later they tell me if just needs a new engine due to heavy scoring and I am playing the waiting game once again for approval from district manager.
It has been over 7 weeks, I have to nag the dealership for updates, and they never return my calls (have been using texts to communicate). I keep asking for pictures or transparency into the process but those requests fall on deaf ears. Not really cool with them deciding that something needs to be done and jumping into it without a phone call with me first, but I should be grateful I guess because it has all fallen under warranty which I am just outside of (but still in the grace period), and they have given me a loaner. I assume that the CDK hack hit this dealership. I am also worried about a water ingress issue that I also asked them to look at (both front drivers floorboard and rear passenger, but not looking like the highmount light and it has rained here a lot.
I have no idea what happened to my engine, I always changed the oil either at dealer or reputable oil shop every 6k miles, I think I let it go a little over 7k once. Engine was broken in properly as well, but never sounded quite as nice as the 2018 5.7 bighorn that came before it. IF they do approve the engine swap, I am curious if I still get a warranty on it, and what I can do to make this one last. I live in Michigan, so the body is going to unfortunately start to rust, but I want to drive this thing another 100k miles (well new engine, maybe another 160k haha). Thanks for listening to me rant, irritated and thankful. Can't wait to do truck stuff again, several projects at home waiting on my truck, and currently typing this from my bumper pull travel trailer that I had to tow with my wifes SUV (it's within the the weight range and we made an extra trip to get all of our stuff and kids up here so as not to max it out, but still was not fun. They gave me a Jeep Compass as a loaner and that really did not make getting all our stuff up here any easier due to the size)
It has been over 7 weeks, I have to nag the dealership for updates, and they never return my calls (have been using texts to communicate). I keep asking for pictures or transparency into the process but those requests fall on deaf ears. Not really cool with them deciding that something needs to be done and jumping into it without a phone call with me first, but I should be grateful I guess because it has all fallen under warranty which I am just outside of (but still in the grace period), and they have given me a loaner. I assume that the CDK hack hit this dealership. I am also worried about a water ingress issue that I also asked them to look at (both front drivers floorboard and rear passenger, but not looking like the highmount light and it has rained here a lot.
I have no idea what happened to my engine, I always changed the oil either at dealer or reputable oil shop every 6k miles, I think I let it go a little over 7k once. Engine was broken in properly as well, but never sounded quite as nice as the 2018 5.7 bighorn that came before it. IF they do approve the engine swap, I am curious if I still get a warranty on it, and what I can do to make this one last. I live in Michigan, so the body is going to unfortunately start to rust, but I want to drive this thing another 100k miles (well new engine, maybe another 160k haha). Thanks for listening to me rant, irritated and thankful. Can't wait to do truck stuff again, several projects at home waiting on my truck, and currently typing this from my bumper pull travel trailer that I had to tow with my wifes SUV (it's within the the weight range and we made an extra trip to get all of our stuff and kids up here so as not to max it out, but still was not fun. They gave me a Jeep Compass as a loaner and that really did not make getting all our stuff up here any easier due to the size)
