Any idea if this service bulletin is the update they did to fix your truck? TSB# 08-091-18 (https://www.dropbox.com/s/lvko1eeesqajou5/Radio and Back-up Camera Enhancements.pdf?dl=0)There is a software update available. My dealer applied it yesterday and so far the problem hasn’t come back. The update isn’t listed on the UConnect website but your dealer can see it when they check your VIN.
Any idea if this service bulletin is the update they did to fix your truck? TSB# 08-091-18 (https://www.dropbox.com/s/lvko1eeesqajou5/Radio and Back-up Camera Enhancements.pdf?dl=0)
They didn't do this update last time I brought it into my dealer for my radio reception issue because they said it wasn't the issue described, but I initially noticing the issue when the radio would fluctuate in volume while listening to an FM station. That is one of the items in the list "AM/FM volume fluctuates". Probably worth a shot doing the update in my opinion. I just don't understand why the updates are not released to everyone that has that radio (like on the U-connect website), instead of a service bulletin update that only the dealers can see.
Just a follow up after showing the dealer this service bulletin TSB# 08-091-18 and having them do the update. So far it has been over a week since having the service bulletin update done and have not had the reception issue occur since. Other than this reception issue being fixed for me, there are no noticeable differences that I can see with the way the system operates. I will update my post if the reception issue reoccurs.Any idea if this service bulletin is the update they did to fix your truck? TSB# 08-091-18 (https://www.dropbox.com/s/lvko1eeesqajou5/Radio and Back-up Camera Enhancements.pdf?dl=0)
They didn't do this update last time I brought it into my dealer for my radio reception issue because they said it wasn't the issue described, but I initially noticing the issue when the radio would fluctuate in volume while listening to an FM station. That is one of the items in the list "AM/FM volume fluctuates". Probably worth a shot doing the update in my opinion. I just don't understand why the updates are not released to everyone that has that radio (like on the U-connect website), instead of a service bulletin update that only the dealers can see.
I haven't complained to a dealer setvice yet but my 2019's radio often fades in and out. I suspect it is an antenna problem or a poor connection. It is such a hassle to take it to a dealer service but I guess I must.
I like the truck a lot but this is annoying.
Same to me 2019 Ram bighornHello ScooterB,
I am terribly sorry to hear you're having such a tough time with your new Ram. Are you planning on making your dealer aware? Send me a direct message if you'd like to discuss your thoughts and next best steps.
Jasmine
Ram Social Care Specialist