Hello all -
Hoping to get some help/ideas on an issue I'm currently facing and am completely stuck on. I'll try to keep it short and to the point:
I own a 2021 Ram 3500 Limited SRW with the HO Cummins Engine. It's a great truck and I've never had a single issue with it through 30,000 miles.
On May 12th, I was backing out of my driveway and clipped the rim of our basketball hoop (another long story), damaging the rear right side of my roof. Through Geico, I brought my truck to a local body shop that ordered the part my truck needs (68640908AA) through their local dealership and got a 30-day rental car while the repair was being completed.
Nearly three months later, my truck is still completely disassembled in the shop with no new roof. The local dealership my body shop works with is being told the part is backordered with a target date of April 2025, which would be nearly a year from the actual accident. I've been using Ubers out of pocket to/from work and sharing the other vehicle in our house for nearly two months now and our kids go back to school/sports next week, so the days of having one car are over.
I've talked to Ram Customer Care directly and they've effectively told me to pound sand. It feels like there has to be a better solution for a customer who purchased a $90K+ truck and is looking at not having access to it for nearly a year because of part availability issues besides, "We aren't making the part until next year, sorry." Any ideas on where to turn to?
Thanks all, GARam3500
Hoping to get some help/ideas on an issue I'm currently facing and am completely stuck on. I'll try to keep it short and to the point:
I own a 2021 Ram 3500 Limited SRW with the HO Cummins Engine. It's a great truck and I've never had a single issue with it through 30,000 miles.
On May 12th, I was backing out of my driveway and clipped the rim of our basketball hoop (another long story), damaging the rear right side of my roof. Through Geico, I brought my truck to a local body shop that ordered the part my truck needs (68640908AA) through their local dealership and got a 30-day rental car while the repair was being completed.
Nearly three months later, my truck is still completely disassembled in the shop with no new roof. The local dealership my body shop works with is being told the part is backordered with a target date of April 2025, which would be nearly a year from the actual accident. I've been using Ubers out of pocket to/from work and sharing the other vehicle in our house for nearly two months now and our kids go back to school/sports next week, so the days of having one car are over.
I've talked to Ram Customer Care directly and they've effectively told me to pound sand. It feels like there has to be a better solution for a customer who purchased a $90K+ truck and is looking at not having access to it for nearly a year because of part availability issues besides, "We aren't making the part until next year, sorry." Any ideas on where to turn to?
Thanks all, GARam3500
