MULTIFUNCTION TAILGATE PROBLEM?

[busa2009]

I have a 2020 ecodiesel limited with the multifunction tailgate im wondering does the tailgate suppose to open all the way and down because mine only unlocks and don't move at all to let down.... I was in a accident yesterday and just noticed it

 

[Switch22]

Mine drops all the way down, either manually or with the remote release.

 

[busa2009]

Mine drops all the way down, either manually or with the remote release.

figured that was the case dang it...