Just looking to see if this has happened to anyone else. In September I purchased a new 2020 1500 Ram Big Horn North Edition. I traded in my 2015 Ram 1500. Got an excellent deal I thought. Yesterday we take in my wife’s old 2012 Journey, now my son’s car, because the heat wasn’t working. When we bought this Journey new we also purchased the Lifetime MaxCare warranty with it. Anyway, after their done looking at the car, the lady says she can’t find the warranty in the system.
Today she called Chrysler and they told her the policy was canceled back in October by the customer. I said they must have canceled the warranty on the Journey instead of the remaining extended warranty on the Ram I traded in. She gave me the number to FCA and told me to call them. So I call and am told that the warranty was canceled in October by the customer. I said I made no such request. I was then told to call the dealer back and have call to reinstate it. So I call the dealer back and explain what I was told. She says she has to go to finance and try and figured out what happened.
Little bit later the dealership General manager called. He then tells me when I bought my new Ram, that one of the $3000 rebates I agreed to cancel the lifetime warranty on my Journey. I told him at no time was I informed I would lose this warranty. I never would of taken this rebate because financially it made no sense. Journey is still worth $6300. Needless to say my wife and I mad. After talking with him I called FCA to see if my warranty on the 2015 Ram was canceled because prior to this, the owner’s website showed it was still in effect and then all of a sudden it didn’t. FCA told me the Ram’s warranty was still in affect. They also confirmed they did have a rebate for people that canceled their Lifetime warranties.
Sorry for the long story, but I am wondering if anyone was aware of this rebate and took it either intentionally, or was surprised later on like myself. All we want is our
Thanks.
Today she called Chrysler and they told her the policy was canceled back in October by the customer. I said they must have canceled the warranty on the Journey instead of the remaining extended warranty on the Ram I traded in. She gave me the number to FCA and told me to call them. So I call and am told that the warranty was canceled in October by the customer. I said I made no such request. I was then told to call the dealer back and have call to reinstate it. So I call the dealer back and explain what I was told. She says she has to go to finance and try and figured out what happened.
Little bit later the dealership General manager called. He then tells me when I bought my new Ram, that one of the $3000 rebates I agreed to cancel the lifetime warranty on my Journey. I told him at no time was I informed I would lose this warranty. I never would of taken this rebate because financially it made no sense. Journey is still worth $6300. Needless to say my wife and I mad. After talking with him I called FCA to see if my warranty on the 2015 Ram was canceled because prior to this, the owner’s website showed it was still in effect and then all of a sudden it didn’t. FCA told me the Ram’s warranty was still in affect. They also confirmed they did have a rebate for people that canceled their Lifetime warranties.
Sorry for the long story, but I am wondering if anyone was aware of this rebate and took it either intentionally, or was surprised later on like myself. All we want is our
Thanks.
