Hello
First post, so I hope this is the right spot. I bought a brand new 2019 Big Horn Classic 5.7L on January 13. It had 7 miles on it. Two days into driving it I noticed when I was accelerating it was not right. Felt hesitant or like the throttle was being held back, or as if I was towing. I took it to the dealer and told the sales rep I worked with and said I wanted to have it in to service and checked out. She said they would, 6 hours later I get a call it’s ready. She tells me she had another salesman drive it around the lot and it drove fine, nothing to worry about, that’s how’s Rams drive because of the power she says. This pissed me off because that wouldn’t replicate the issue anyway and it’s not what I asked for. But I took her at her word.
Well it’s been driving the same ever since, and today I wake up and have an alert from uconnect saying it needs service for electronic throttle control. I look that up and to my horror see it’s exactly what I felt two days in, and wrote her a stern but polite email saying I would be there at 9 and it needs to be serviced and explaining my frustration that at 15 days of ownership of a 50k dollar truck, and this being my 4th time to bring it up for service, twice for this issue now and twice to fix scratches I found but the guy didn’t get around to it the first time, plus some other smaller issues they’ve had to fix where they screwed up, that this whole thing is a joke. Anyhow, they have it now and they gave me a used ram to drive after I told them I wasn’t taking a Pacifica. I bought a brand new ram, so I was leaving there in a ram to drive off the used lot. I also told them I wanted the front windows tinted and the windshield brow done on their dime for all of my inconvenience and their mishandling of this issue to begin with, and for it to be done before they called me to come get it. I figured that was the least they could do.
My biggest concern now is when I got home I started reading all these horror stories on the forums when I searched this warning indicator. I’ve never bought a brand new vehicle before and I’m afraid this is going to turn into a nightmare ongoing issue now and I’ve only had the truck 15 days. Just looking for any help and/or advice on this situation anyone can give me. Thank you in advance
First post, so I hope this is the right spot. I bought a brand new 2019 Big Horn Classic 5.7L on January 13. It had 7 miles on it. Two days into driving it I noticed when I was accelerating it was not right. Felt hesitant or like the throttle was being held back, or as if I was towing. I took it to the dealer and told the sales rep I worked with and said I wanted to have it in to service and checked out. She said they would, 6 hours later I get a call it’s ready. She tells me she had another salesman drive it around the lot and it drove fine, nothing to worry about, that’s how’s Rams drive because of the power she says. This pissed me off because that wouldn’t replicate the issue anyway and it’s not what I asked for. But I took her at her word.
Well it’s been driving the same ever since, and today I wake up and have an alert from uconnect saying it needs service for electronic throttle control. I look that up and to my horror see it’s exactly what I felt two days in, and wrote her a stern but polite email saying I would be there at 9 and it needs to be serviced and explaining my frustration that at 15 days of ownership of a 50k dollar truck, and this being my 4th time to bring it up for service, twice for this issue now and twice to fix scratches I found but the guy didn’t get around to it the first time, plus some other smaller issues they’ve had to fix where they screwed up, that this whole thing is a joke. Anyhow, they have it now and they gave me a used ram to drive after I told them I wasn’t taking a Pacifica. I bought a brand new ram, so I was leaving there in a ram to drive off the used lot. I also told them I wanted the front windows tinted and the windshield brow done on their dime for all of my inconvenience and their mishandling of this issue to begin with, and for it to be done before they called me to come get it. I figured that was the least they could do.
My biggest concern now is when I got home I started reading all these horror stories on the forums when I searched this warning indicator. I’ve never bought a brand new vehicle before and I’m afraid this is going to turn into a nightmare ongoing issue now and I’ve only had the truck 15 days. Just looking for any help and/or advice on this situation anyone can give me. Thank you in advance
) but they can be good vehicles nonetheless.
