This sounds like an absolute nightmare! Especially the added stress of the house purchase. I can only slightly relate when the water company sent me a letter saying I was being sent to collections to an address I've never lived at...and we currently use them for our actual house. Calling them (30 minute process, multiple calls) was met with "huh well....the computer says you lived there". I think we were talking 90 bucks which I would have happily paid, but they were trying to tell me there was no reversing the collections process. It did all eventually get rightedalacombe said:Learn from my mistakes.