I have an intermittent issue with my 2019 Laramie Longhorn with 117k miles. About 10 % of the time, the slide-out step does not engage instantly when I open my door from the outside. I have to wait up to 10 seconds before it extends. Also, when exiting, I turn off the engine and open the door, the dash is still lit, the radio is still on, and the step has not extended. I'll have to wait up to 10 seconds for everything to work properly. I took it to the dealer, and I could duplicate the issue. No error codes have been stored when scanned. Has anyone else had this issue? Any suggestions on how to correct the problem? Any guidance would be much appreciated...
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Intermittent issue with slide-out step.
- Thread starter cwarnke
- Start date
I have the same problem with my 2019 Limited. It’s intermittent. I’m guessing it’s not the step itself but there’s an electrical connection issue that’s not registering the door being opened. Hence the electronics not turning off. I haven’t really corrected it is I’m dreading taking the door apart. It’s currently working so I’ve kind of forgotten about it. But next time it acts up I guess I’ll start digging.
Same with my 19' Limited. Took in to the dealer - they replaced door sensors (was also having problems with the step motors which were replaced) and it still does the same thing. This could actually be dangerous. On more than one occasion, I went to exit the truck, waited and waited for the steps to deploy and finally went to slide down off the seat to plant my feet when the steps came out and just barely caught the backs of my ankles. Have also had them work the other way - Not come out when wanting to get in the truck, then when attempting to step up to pull myself into the truck they deploy and just about cause me to trip.
I’ve had a similar problem. Where I go to step out and almost fall out as there’s no step there. Do you by chance know where the door sensor is that they replaced? I might have to check some connections and see if something is lose.
ShortStack
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Is it this TSB 23-019-21 ?? I don't have the automatic running boards so I'm not sure of the issues.
I don’t think this is related to the TSB. The issue here is that the running boards don’t open or deploy because the truck is not registering that the door is opened or closed. As soon as that registers the boards deploy or stow correctly. At least my issue is related to the door itself because I can open the door after shutting the truck off and the electronics don’t turn off either. The truck thinks you’re still inside with the door shut.
ShortStack
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So it is a serious delay in deployment/retraction. Does it happen with both keys ? I'm just running diagnostics through my head (I write operating systems for living...no not Windows)
Just an interesting test if you could try both keys and then resync the keys to the truck. It is sounding more like a CANBUS communication delay. That's why I'm saying this. I'll be quiet now.
Just an interesting test if you could try both keys and then resync the keys to the truck. It is sounding more like a CANBUS communication delay. That's why I'm saying this. I'll be quiet now.
I can give it a try with both keys. But the issue is with the drivers door only. There’s no problem unlocking, locking, or starting the truck. It’s just when you open the one door specifically nothing happens; to the steps or the dash. It’s just not registering that the door is now open. Some times it takes about 5-10 seconds. Other times you have to reopen and close the door a couple times.
"This is one of a few reasons I prefer fixed side steps."
But - I have yet to find a set of steps that are at the right height, somewhere around halfway between the rockers and the ground. I in particular am a person with multiple back surgeries that just can't "hop-up" into the cab anymore, or step up onto a fixed bar that's only marginally lower than the rockers. I had no trouble with the power steps I had in my 16' Dually, it's the electronics in these newer trucks.
But - I have yet to find a set of steps that are at the right height, somewhere around halfway between the rockers and the ground. I in particular am a person with multiple back surgeries that just can't "hop-up" into the cab anymore, or step up onto a fixed bar that's only marginally lower than the rockers. I had no trouble with the power steps I had in my 16' Dually, it's the electronics in these newer trucks.
