I had a 2007 Lexus IS250 that was horrible like that. I would accidentally GOUGE out the plastic from the door panels when reaching for the handle...looked like a rabid otter had been turned loose in there. Turns out they had defective plastics and issued a recall to replace all of the interior panels. I’m sure it was insanely expensive for Lexus.I find all of the plastics in my truck scratch easily, I scratched my glovebox with my finger nail one day by accident...