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It's pretty plain and simple, if you want an engine to last, change the oil frequently. If the average price of an oil change is $50, it only costs $1,000 per 100,000 miles to change your oil every 5,000 miles. Small price to pay to keep things running smoothly.
I would have preferred to have a link to the article than just a screen capture of the headline. What are the details of this? Of course they will deny an engine replacement if the oil wasn't changed. Any manufacturer will do that, and it's what I would expect to happen. What I'm more curious about is whether they didn't actually change the oil, or if they just didn't keep records of the oil changes that were performed. A used oil analysis might help make the owner's case if he was actually changing the oil.
Edit: I found the article after a quick search for anyone else who might be interested in reading it. I don't think it was unreasonable for Stellantis to deny his warranty claim because he was not changing the oil within the required mileage.
Sorry I was in a hurry and posted it on the way out the door. That is why I left the comment.. googled easy enough though. The screenshot has the carscoops name of publisher and also the authors name. Sorry to inconvenience you with not enough information. Lol
after returning from helping neighbor carry plywood I was going to provide more info. But thank You for going through all the the troubles to find the link
I question whether dirty oil would make the engine seize. Not checking the level for a long enough period of time could do it, though.
It was due at 31,068 miles. It was seized at 56,545. That's 25,000 miles and change. Even the third-party shop that lied to him said it could only go 15,000 miles. Even by their standards he's overdue!
I don't drive much and change it every 6 months, it would be a year or so otherwise. I read the article and agree with Ram on this one. If he wants to start, go to the third party shop that told him he didn't need to change it that frequently. Make them pay for it.
We keep a file with all invoices and receipts for everything that is done to the truck and we're well within Ram's maintenance requirements. I don't do my own oil changes anymore, primarily due to me usually being overseas when it's that time, so no worries here about "lack of maintenance" claims from Big Stella.
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