I need your expert opinions…. Build is in at dealership

[NRitland2]

This may be my own fault. But I feel like a really good situation is turning into a bad one. I got a call from the dealer that my truck is in. They refused to share the POC with me that would show the invoice price… I was told that that’s not what the dealership does and he doesn’t have access… I asked because I have the affiliate rewards through my work I wanna be able to get an idea of where we are at prior to going in.

I was then told that due to the shortages etc. that when I ordered the truck I agreed to pay full MSRP. We all know that that’s crap and I told him as much. I am fully ready and willing to walk away from the deal and give up the thousand dollars because I’ll make that back and more on the next build when I go with another dealership.

I know I screwed up with not locking in certain things prior to the build and that’s my own fault for not researching prior to starting the “relationship”..

Am I walking away from this?

 

[Ram_702]

What does you purchase/deposit paperwork say? I negotiated about 9% off MSRP at time of deposit/order with detailed costs on paper and signed by both myself and the dealer manager. I expect them to honor that.

 

[bigdodge]

This may be my own fault. But I feel like a really good situation is turning into a bad one. I got a call from the dealer that my truck is in. They refused to share the POC with me that would show the invoice price… I was told that that’s not what the dealership does and he doesn’t have access… I asked because I have the affiliate rewards through my work I wanna be able to get an idea of where we are at prior to going in.

I was then told that due to the shortages etc. that when I ordered the truck I agreed to pay full MSRP. We all know that that’s crap and I told him as much. I am fully ready and willing to walk away from the deal and give up the thousand dollars because I’ll make that back and more on the next build when I go with another dealership.

I know I screwed up with not locking in certain things prior to the build and that’s my own fault for not researching prior to starting the “relationship”..

Am I walking away from this?

the poc does not show the invoice price. it only lists tentative prices and is subject to change. if you left a deposit, you are intitled to a poc, imo.

if they do not work with you and you did not leave a deposit walk away and order from some place else.

otherwise try to work to out by going above whoever you are dealing with

 

[NRitland2]

the poc does not show the invoice price. it only lists tentative prices and is subject to change. if you left a deposit, you are intitled to a poc, imo.

if they do not work with you and you did not leave a deposit walk away and order from some place else.

otherwise try to work to out by going above whoever you are dealing with

I completely agree. I’m entitled to at least know the pricing prior via the poc. I was told they don’t provide that.

 

[NRitland2]

What does you purchase/deposit paperwork say? I negotiated about 9% off MSRP at time of deposit/order with detailed costs on paper and signed by both myself and the dealer manager. I expect them to honor that.

It states “this is the exact vehicle and configuration that I want. I understand that once the order is placed the vehicle, cover, and equipment cannot be changed modified added or deleted it anyway. I further understand that wants the vehicle arrives at the dealership I am responsible to pay in full and take retail delivery within three days. I further understand that my down payment is not refundable under any circumstances.”

 

[bigdodge]

It states “this is the exact vehicle and configuration that I want. I understand that once the order is placed the vehicle, cover, and equipment cannot be changed modified added or deleted it anyway. I further understand that wants the vehicle arrives at the dealership I am responsible to pay in full and take retail delivery within three days. I further understand that my down payment is not refundable under any circumstances.”

that is a screwed up dealer

care to state what the deposit amount was.

 

[Ram_702]

I completely agree. I’m entitled to at least know the pricing prior via the poc. I was told they don’t provide that.

That’s BS on their part. Mine had all costs for the vehicle, discounts, etc. it’s unfortunate the stealers can be such D-Bags….

 

[arod412]

This may be my own fault. But I feel like a really good situation is turning into a bad one. I got a call from the dealer that my truck is in. They refused to share the POC with me that would show the invoice price… I was told that that’s not what the dealership does and he doesn’t have access… I asked because I have the affiliate rewards through my work I wanna be able to get an idea of where we are at prior to going in.

I was then told that due to the shortages etc. that when I ordered the truck I agreed to pay full MSRP. We all know that that’s crap and I told him as much. I am fully ready and willing to walk away from the deal and give up the thousand dollars because I’ll make that back and more on the next build when I go with another dealership.

I know I screwed up with not locking in certain things prior to the build and that’s my own fault for not researching prior to starting the “relationship”..

Am I walking away from this?

My understanding from a couple months ago, that dealers were told by Stellatis that all affiliate pricing that been canceled until the end of the year. If you negotiated a price before hand, and it’s in writing, then you have the upper hand.

If you don’t have any info on discounts already when ordered, you will either pay msrp or walk.

But there are always exceptions…like mark dodge. I don’t know how they do it.


2021 Ram Rebel
2016 Dodge Charger scat pack
2021 Jeep Wrangler Unlimited Sahara (wife)

 

[yellowboy]

Low life dealers now will be remembered by the locals when things return to normal

 

[Kovy23]

When i ordered, my salesman gave it to me without even asking and even said that the price isn't final until it physically gets there. Seems like they're trying to pull a fast one. If they don't want to work, I'd maybe eat the deposit cost and go elsewhere.

 

[NRitland2]

that is a screwed up dealer

care to state what the deposit amount was.

$1k

 

[bigdodge]

$1k

ouch

mine was only $500.00

 

[NRitland2]

ouch

mine was only $500.00

Im not scared to walk away…
They've since relented and are honoring affiliate rewards once I provide info from my HR group.
I think the lack of transparency and the heated exchange really left a sour taste on something that is supposed to be an exciting time for us all?!

 

[NRitland2]

When i ordered, my salesman gave it to me without even asking and even said that the price isn't final until it physically gets there. Seems like they're trying to pull a fast one. If they don't want to work, I'd maybe eat the deposit cost and go elsewhere.

This is my thought. Affiliate rewards isn’t some fast one..
I’m not looking for 20% off msrp or to win! Just some transparency and feel good vibes like you actually want my business…

 

[NRitland2]

My understanding from a couple months ago, that dealers were told by Stellatis that all affiliate pricing that been canceled until the end of the year. If you negotiated a price before hand, and it’s in writing, then you have the upper hand.

If you don’t have any info on discounts already when ordered, you will either pay msrp or walk.

But there are always exceptions…like mark dodge. I don’t know how they do it.


2021 Ram Rebel
2016 Dodge Charger scat pack
2021 Jeep Wrangler Unlimited Sahara (wife)

Awful way to do business if that is the case….

 

[arod412]

Awful way to do business if that is the case….

It really is. And your not the first one to post something like this. Those like me that placed orders early were given the affiliate pricing only to be told later, that they can’t do it anymore. But if you have signed paper by the manager with the discounted price you have leverage there.


2021 Ram Rebel
2016 Dodge Charger scat pack
2021 Jeep Wrangler Unlimited Sahara (wife)

 

[bigdodge]

Im not scared to walk away…
They've since relented and are honoring affiliate rewards once I provide info from my HR group.
I think the lack of transparency and the heated exchange really left a sour taste on something that is supposed to be an exciting time for us all?!

try mark dodge

Lake Charles Chrysler, Dodge, Jeep, Ram Dealer in Lake Charles LA | Beauregard Parish Calcasieu Parish Sulphur Chrysler, Dodge, Jeep, Ram Dealership Louisiana

Mark Dodge Chrysler Jeep of Lake Charles LA serving Beauregard Parish, Calcasieu Parish, Sulphur, is one of the finest Lake Charles Chrysler, Dodge, Jeep, Ram dealers.

www.markdodge.net

 

[Mountain Whiskey]

Wow, you gave them a deposit and did not settle on a max price? Just open ended "we'll bend you over when it gets here"?

Sorry. I do not leave anything open ended in a contract. Note they didn't leave the part about the down payment as an open ended item.

I went to Criswell. This was a month before everyone stopped cutting discounts and I was at 21% below msrp. They locked the price in writing. Shortly afterwards I read they stopped offering forum discounts and some of the other discounts. I called them and was told, it was locked and they had to honor it, not to worry. They honored it. No fuss. When I did it the salesman agreed that any additional discounts that may come up would apply but that was killed with the shortage. I believe they would have though as they searched discounts I was not aware of and applied them at the time.

I guess now it is all on Mark Dodge from what I have read. I hope you work it out but going forward, get it in writing. I would get the quote from Mark prior to going to your current dealer to see if it is worth walking from the $1k. If you only broke even, I would walk on principal.

 

[millerbjm]

I agree work others this dealer sucks. I placed an order for a Chrysler Pacifica with a dealer on Oct 30th and they provided a POC at time of order with agreed price and $500 fully refundable deposit written and signed by sales manager. They locked the price and said if incentives are better at delivery they will honor those. I started with my long time dealer and they didn't offer much of a discount and wanted a $1,000 non refundable deposit so I ordered with a different dealer.

 

[c3k]

It states “this is the exact vehicle and configuration that I want. I understand that once the order is placed the vehicle, cover, and equipment cannot be changed modified added or deleted it anyway. I further understand that wants the vehicle arrives at the dealership I am responsible to pay in full and take retail delivery within three days. I further understand that my down payment is not refundable under any circumstances.”

Obviously a transliteration of the contract ("wants" (sic) instead of "once"). But, if the above quote conveys the gist of the agreement, you entered into a voluntary civil contract to "pay in full and take retail delivery within three days". Yet, you want to violate that contract by paying affiliate pricing, not "retail delivery". (You may be able to debate the meaning of "retail delivery".)

I'm glad the dealer voluntarily relented on holding you to the terms of it. You got lucky.

Next time...read the contract, understand the contract (take it to a lawyer if you don't), modify the contract to have it reflect your position, and realize that as much as you'd expect the dealer to be held to his side of a contract...you are held to your side. Then, and only then, should you sign the contract.

Contract law is one of the fundamental building blocks of our entire legal system.