Go to any other forum for other brands and you will find similar stories.
Perhaps the complexity of today's vehicles has put a strain on service in the auto industry. From talking to several mechanics there is a lack of "new blood" in the auto service industry. Of the 4 establishment that I may use the age is 2 mid 50s, mid 60 and very early 70s.
I was under the impression that the dealership my Ram has been sitting for nearly 4 months (28th is my anniversary) had 40 techs. When I mentioned that he said he wished he had 40 as he has 27.
Not 100% satisfied with my local Honda dealership but a lot better than my Ram experience. Sister very happy with her Subaru. Living on an Island gives the auto dealerships some what of a captive audience and attitude, plenty of dealerships across the various bridges. Never bought a vehicle from any of them and even walked out of a Ford parts department as they closed for unknown reason during their open hours.
I have been thinking about a Ford Maverick, people who own them, who I have talked to, are very happy, pleased and impressed. Friend who uses one for his lawn service is purchasing another as his wife is very happy with the vehicle and will be used as the family car. BUT I am looking at the Honda Ridgeline also because of my experience owning Hondas even though I prefer the Maverick. Side note: Maverick I looked at has a 1500lb payload, my Ram I believe is 1800 + or - and has a 4,000 lb. tow, plenty for what I do. The seat height is perfect for a 69 year old (worn out joints) to enter and exit. And the MSRP is pretty much half of the big 3 depending on how they are equipped. The one I looked at was $35,455. The dealerships had the same story of how little they make and MSRP is the price except for one. Perhaps the 2025 models coming out, economy and rates are influencing his sales at this point.
I wish my experience with Ram service was better so that I would not even consider another brand.