I know this is a common subject but I think and hope this is it unusual situation as I hope nobody else has to deal with it... Just looking for advice or see if anybody else has had a situation like this. Here's a quick synopsis.
After calling my local dealership for about a week and a half and finally going in person I verify they have the parts for the recall. I schedule it for Monday 2/19 at 10am.
They reached out to me via text at 7:00 p.m. saying it's ready. The next morning I go to pick it up about 9:00 a.m. and it has a horrible knock. I will attach the video below. I leave it there as it sounds like it's about to throw a rod so I didn't want to mess anything up. Note that when I pop the hood to take the video there were hose clamps that were off the overflow and the engine cover wasn't seated and all sorts of small things that weren't finished. It really bothers me or scares me at the lack of attention to detail on the outside as to what they might have done on the inside.
I've been checking in pretty much daily and over the first couple days they removed the fuel pump and said it failed. When I asked about a new fuel system since it failed they said it was just the gear. Yesterday was day seven so I went up there in person. I asked if I could go see the truck since I saw it was sitting outside. The fuel pump is off the truck fuel lines are open in the engine is open, I could see the timing chain and there were some trash just inside the timing cover. On another note my truck was unlocked and had about $7,000 worth of checks in it (I normally wouldn't do this but I expected it to be there for 3 hours on Monday).
I contacted FCA cares Monday and got my first response today. She is still checking on some things but I really don't know what to do now I'm at a loss. I have no confidence at all in the technician. As of now they give me no ETA of the part coming in and my truck is sitting there open still. I tried to get a loaner truck on Monday and they said no. FCA looks like they're going to cover it The more than anything I'm worried about the consequences both short-term and long-term of the knock and potentially having the gear from the fuel pump brake off like they said. In my opinion it needs the oil changed in the minimum and moisture in the fuel lines is definitely a no-no as well. I plan on having everything documented on paper when I get it if I ever get it back but any other advice or anybody else had a situation like this?
After calling my local dealership for about a week and a half and finally going in person I verify they have the parts for the recall. I schedule it for Monday 2/19 at 10am.
They reached out to me via text at 7:00 p.m. saying it's ready. The next morning I go to pick it up about 9:00 a.m. and it has a horrible knock. I will attach the video below. I leave it there as it sounds like it's about to throw a rod so I didn't want to mess anything up. Note that when I pop the hood to take the video there were hose clamps that were off the overflow and the engine cover wasn't seated and all sorts of small things that weren't finished. It really bothers me or scares me at the lack of attention to detail on the outside as to what they might have done on the inside.
I've been checking in pretty much daily and over the first couple days they removed the fuel pump and said it failed. When I asked about a new fuel system since it failed they said it was just the gear. Yesterday was day seven so I went up there in person. I asked if I could go see the truck since I saw it was sitting outside. The fuel pump is off the truck fuel lines are open in the engine is open, I could see the timing chain and there were some trash just inside the timing cover. On another note my truck was unlocked and had about $7,000 worth of checks in it (I normally wouldn't do this but I expected it to be there for 3 hours on Monday).
I contacted FCA cares Monday and got my first response today. She is still checking on some things but I really don't know what to do now I'm at a loss. I have no confidence at all in the technician. As of now they give me no ETA of the part coming in and my truck is sitting there open still. I tried to get a loaner truck on Monday and they said no. FCA looks like they're going to cover it The more than anything I'm worried about the consequences both short-term and long-term of the knock and potentially having the gear from the fuel pump brake off like they said. In my opinion it needs the oil changed in the minimum and moisture in the fuel lines is definitely a no-no as well. I plan on having everything documented on paper when I get it if I ever get it back but any other advice or anybody else had a situation like this?
