OP, I'm right there with you. I too got a boilerplate response from the EPA (pasted below). I wrote Ram Cares a letter weeks ago and haven't received a response yet. The vehicle has also been taken to the dealer to investigate the poor mileage and I get the whole " it needs to break-in" line. Truth be told, until someone initiates a Class-action lawsuit against FCA we're all just spinning our wheels (no pun intended).
I also find it suspicious there are reports Ram is not taking any orders for eTorque Hemi's with the off-road package (which is what I've got). Have they realized the EPA standards they are claiming for this truck are so far off they need to re-certify the vehicle?
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Thank you for your inquiry regarding why your fuel economy is lower than the EPA rating. The purpose of the fuel economy ratings is to provide consumers with estimates to use in comparing the gas mileage of different vehicles. It is not meant as a guarantee of the gas mileage each driver will achieve. Since no test can simulate all the possible conditions that affect fuel economy, such as climate, driver behavior, road condition, and car care habits, your actual mileage will always vary some from the estimates. Below, I will explain how the fuel economy ratings are calculated, why your numbers might be lower, how to get precise measurements for your fuel economy, and what other steps you can take to improve the fuel economy of your vehicle regardless of whether it meets or exceeds the expectations you have after seeing the EPA estimated mileage for your particular vehicle.
Fuel economy is measured under controlled conditions in a laboratory using a standardized test procedure specified by federal law. The fuel economy tests (which EPA updated in 2006 to more accurately account for actual driving conditions that can lower fuel economy, such as high speed, aggressive driving, use of air conditioning, and cold temperature operation), are based on a detailed driving cycle (each car is driven in exactly the same way, for exactly the same distance, with the same second-by-second vehicle speeds, to the maximum extent possible). EPA tests at several temperatures including 20º F, 95º F, and 68-86º F, conducts some tests with the air conditioning and defrost/heater running, and performs high speed and acceleration tests up to 80 mph and 8.46 mph/second. The tests also are conducted under controlled conditions, using gasoline or diesel fuel that meet very detailed specifications. The goal of the laboratory testing is to control as many of the factors that affect fuel economy as possible, to the maximum degree that it is feasible to do so. Manufacturers test their own vehicles following EPA's test procedures—usually pre-production prototypes—and report the results to EPA. EPA reviews the results and confirms about 10-15 percent of them through our own tests at the National Vehicle and Fuel Emissions Laboratory (
https://www.epa.gov/vehicle-and-fue...e-emissions-testing-national-vehicle-and-fuel). Additional information about fuel economy testing is available on the following websites:
It is essential that EPA's fuel economy estimates continue to be derived from controlled, repeatable laboratory tests to enable a standardized or "level playing field," comparison between all vehicle models. Although EPA's fuel economy tests are designed to reflect typical driving conditions and driver behavior, several factors can significantly affect how many miles per gallon (mpg) your car gets: how and where you drive; vehicle condition and maintenance; fuel variations; vehicle variations; and engine break-in – all of which are described on the following website:
www.fueleconomy.gov/feg/factors.shtml. Because some vehicles are more sensitive to these factors than others, the impact of the changes will vary from vehicle to vehicle. Since your car is new, please keep in mind that the fuel economy of new cars and trucks improves with mileage up to approximately 20,000 miles----it especially improves in the first 1,000-2,000 miles. For hybrid vehicles, the nature of current hybrid technology -- the addition of a battery as a second source of on-board power, sophisticated control systems, and sometimes a smaller engine -- makes a hybrid's fuel economy more sensitive to certain factors, such as colder weather and air conditioning use. You can read more about EPA's fuel economy programs in our fact sheet at:
https://nepis.epa.gov/Exe/ZyPDF.cgi/P100IENB.PDF?Dockey=P100IENB.PDF.
Given the above information, what is the best way to get realistic "city" and "highway" fuel economy numbers for your vehicle? There is no "official" answer to that question, but we can offer you these suggestions.
· Start with a full tank of gas. By "full," we mean filling up using a pump that allows you to lock a lever in place and take your hand off the hose and nozzle. Use the lowest rate of fuel delivery offered (most nozzles have two dispensing rate settings, and some have three). Do not top off -- when the nozzle first shuts off, do not dispense any more fuel.
· Record your odometer mileage (or, if you have a trip odometer, reset it to zero).
· Drive at least half the tank, preferably 3/4 to 7/8 of the tank, before refueling.
· During the time when you are measuring the fuel economy of your vehicle, try to avoid extended idling operation and the use of a remote starter.
· For "city" driving, a minimal amount of freeway/expressway driving can be included; for "highway" driving, measure when you will be taking longer trips that are predominantly freeway, with relatively little stop-and-go and infrequent engine off/engine restarts.
· Refuel at the same station, using the same pump and nozzle if possible. At the least, refill with the same brand and grade of gasoline.
· When refilling, do it as you did in step one -- automatic flow, lowest rate, no top-off.
To calculate the fuel economy in miles per gallon, take the number of miles driven and divide it by the total gallons purchased at refueling. For an even better estimate, take the average of two or three tanks in each case (city, highway). While there are minor variations over time, this allows you to monitor the vehicle's performance. A sudden drop in fuel economy not explained by the reasons noted below tells you that you may need to have maintenance done on your car.
If you are interested in seeing what fuel economy other owners of your vehicle are getting, please visit the following website:
www.fueleconomy.gov/mpg/MPG.do?action=browseList. To find out what you can do to improve the fuel economy of your car, please visit the following website:
www.fueleconomy.gov/feg/drive.shtml. Driving efficiently and keeping your car in shape will make a difference.
Since you have raised this issue with the dealer representatives without satisfaction, you may wish to contact a customer service representative at FCA. Contact information can be found in your owner’s manual. Be sure to document your observations thoroughly. You may also wish to submit a defective car complaint at this website:
https://www.usa.gov/car-complaints. Information regarding lemon laws can also be found on this site. While this may not provide you with an acceptable resolution to your specific vehicle fuel economy concern, please know that if EPA's audit testing reveals that fuel economy labels are inaccurate, EPA will require manufacturers to update the MPG values to provide consumers with the most accurate information available (see
https://www.epa.gov/recalls/fuel-economy-label-updates).
EPA is committed to ensuring that manufacturers accurately test and report the fuel economy of their vehicles according to federal regulations in order to provide a fair comparison to consumers. It is feedback like yours that helps inform the implementation of the fuel economy program, and we appreciate you taking the time to share your experience.
We hope this information is helpful. Thank you for contacting the Office of Transportation and Air Quality.
Sincerely,
Jennifer France