Howdy all,
I have already found a lot of useful information on these forums so I figured I would go ahead and join up and hopefully have some better luck...
Already completed my $250 rebate
My story:
I had been truck shopping for a while and kept running into the issue of finding exactly what I want, the hardest being the 6'4" bed. I have driven all over the country in various work and personal trucks but none have ever been a ram. For example(98' Chevy 1500 - 50k miles, 02' F150 - 75k miles, 13' F150 - 20K miles, 16' F150 - 35K miles, 16' TITAN XD - 20K miles, 13' Chevy 3500 - 10K miles, 19' Chevy 2500 - 5k miles) so I would say I have a good feeling for what I want and what a quality and dependable truck is. Due to work trucks I never really needed a newer personal truck until recently. I was jumping back and forth between an F150 and the Ram 1500, then after test driving the Ram I was sold. So after months of searching and negotiating I finally decided to pull the trigger and order exactly what I wanted.
Some Highlights:
2020 Ram 1500 Laramie Level 2
6'4" bed
5.7 eTorque
3.92
Off Road group
Air Suspension
12" Screen
White
Brown Interior
etc. (build sheets attached)
I ordered the truck on 1/25/20 and I picked it up the day it was delivered on 3/10/20. The truck had 9 miles on it at delivery. Due to the Corona Virus slow down I haven't truly been able to get out and stretch her legs.
3/23/20
I went out for a drive and while merging onto the interstate, I already have my first problem with the truck @ 215 miles. The forward collision throws up an error code and disables my cruise control, adaptive cruise control and forward collision all say unavailable and "Maintenance Required". I drive home shut the truck off and let it sit. Next day I start it up and see an error but I am able to use the cruise control etc.
3/27/20
Make some time and take the truck to the dealer with 306 miles on it and they pull up the code and state "Temporarily Lost communication with module". I leave the truck with them and they give me a loaner (Ram Rebel). I drive the rebel around for a few days and the ram rebel is throwing a "Service 4x4 system" code, mind you this loaner only has 4000 miles on it...It was fun to drive...but seriously a rebel needs 4x4 maintenance with 4k miles on it?? ( I never even put it in 4x4)
3/31/20
I pick up my truck with 370 miles on it, the service representative informs me the issue was with the Forward collision being too sensitive and should not be set to "Near" but "Far". I respectfully ask to talk to a technician. He was able to pull up the information in front of me and showed me the system lost communication to a module. Ok, that's more like it. He pulled it up and said out of x many tries per second the system talks to different modules mine only lost communication 1 time. Which he could not explain why but could be a faulty module but unable to diagnose for only losing communication once. It should never lose communication but they couldn't find the problem so this will be an ongoing issue.
While he is standing there talking me through the issues I notice some greasy fingerprints on the leather on my door. I ask for them to get some cleaner to clean it up. After realizing they were fingerprints I looked at the steering wheel and saw some more grease and noticed a nick on the leather on the backside of my steering wheel. It looks like someone was wearing a ring and dragged it on the backside of the wheel. Service manager said he would order me a new steering wheel which I appreciated, but still extremely frustrating to have a truck with less than 400 miles on it needed a new steering wheel due to carelessness.
I am concerned about having a brand new truck already having electrical issues at 215 miles. I do systems engineering as a profession but this has me genuinely concerned about potential future problems. Even the ram rebel loner I was given was throwing service codes at 4000 miles. The steering wheel mishap is frustrating and a dealership issue. Perhaps the quality and dependability is not there. I have read some horror stories about this truck and I have read some great reviews on this truck, I guess it truly is the luck of the draw. I took a gamble on this truck over the F150 but I am questioning this decision and only time will tell...
I have already found a lot of useful information on these forums so I figured I would go ahead and join up and hopefully have some better luck...
Already completed my $250 rebate
My story:
I had been truck shopping for a while and kept running into the issue of finding exactly what I want, the hardest being the 6'4" bed. I have driven all over the country in various work and personal trucks but none have ever been a ram. For example(98' Chevy 1500 - 50k miles, 02' F150 - 75k miles, 13' F150 - 20K miles, 16' F150 - 35K miles, 16' TITAN XD - 20K miles, 13' Chevy 3500 - 10K miles, 19' Chevy 2500 - 5k miles) so I would say I have a good feeling for what I want and what a quality and dependable truck is. Due to work trucks I never really needed a newer personal truck until recently. I was jumping back and forth between an F150 and the Ram 1500, then after test driving the Ram I was sold. So after months of searching and negotiating I finally decided to pull the trigger and order exactly what I wanted.
Some Highlights:
2020 Ram 1500 Laramie Level 2
6'4" bed
5.7 eTorque
3.92
Off Road group
Air Suspension
12" Screen
White
Brown Interior
etc. (build sheets attached)
I ordered the truck on 1/25/20 and I picked it up the day it was delivered on 3/10/20. The truck had 9 miles on it at delivery. Due to the Corona Virus slow down I haven't truly been able to get out and stretch her legs.
3/23/20
I went out for a drive and while merging onto the interstate, I already have my first problem with the truck @ 215 miles. The forward collision throws up an error code and disables my cruise control, adaptive cruise control and forward collision all say unavailable and "Maintenance Required". I drive home shut the truck off and let it sit. Next day I start it up and see an error but I am able to use the cruise control etc.
3/27/20
Make some time and take the truck to the dealer with 306 miles on it and they pull up the code and state "Temporarily Lost communication with module". I leave the truck with them and they give me a loaner (Ram Rebel). I drive the rebel around for a few days and the ram rebel is throwing a "Service 4x4 system" code, mind you this loaner only has 4000 miles on it...It was fun to drive...but seriously a rebel needs 4x4 maintenance with 4k miles on it?? ( I never even put it in 4x4)
3/31/20
I pick up my truck with 370 miles on it, the service representative informs me the issue was with the Forward collision being too sensitive and should not be set to "Near" but "Far". I respectfully ask to talk to a technician. He was able to pull up the information in front of me and showed me the system lost communication to a module. Ok, that's more like it. He pulled it up and said out of x many tries per second the system talks to different modules mine only lost communication 1 time. Which he could not explain why but could be a faulty module but unable to diagnose for only losing communication once. It should never lose communication but they couldn't find the problem so this will be an ongoing issue.
While he is standing there talking me through the issues I notice some greasy fingerprints on the leather on my door. I ask for them to get some cleaner to clean it up. After realizing they were fingerprints I looked at the steering wheel and saw some more grease and noticed a nick on the leather on the backside of my steering wheel. It looks like someone was wearing a ring and dragged it on the backside of the wheel. Service manager said he would order me a new steering wheel which I appreciated, but still extremely frustrating to have a truck with less than 400 miles on it needed a new steering wheel due to carelessness.
I am concerned about having a brand new truck already having electrical issues at 215 miles. I do systems engineering as a profession but this has me genuinely concerned about potential future problems. Even the ram rebel loner I was given was throwing service codes at 4000 miles. The steering wheel mishap is frustrating and a dealership issue. Perhaps the quality and dependability is not there. I have read some horror stories about this truck and I have read some great reviews on this truck, I guess it truly is the luck of the draw. I took a gamble on this truck over the F150 but I am questioning this decision and only time will tell...