I have a 2020 Limited Crew Cab. This first happened to me in February of 2021 when the truck was under warranty. The dealer diagnosed some sort of ABS system issue and a few days later it was fixed. It happened for a second time and I am outside of the warranty. The dealer diagnosed the Front Wiring Harness (or something like that). The part was backordered and tomorrow will make 3 weeks without my truck. Aside from the expensive repair, I am out $2,500 in rental car costs. The dealer rep advised that I contact Ram Customer Care to help expedite the repair (they did not...in fact time was added over and above the initial ETA) and possibly help with the costs. I was offered $400 to help with the rental car. Luckily, we have AAA, and there wasn't a direct cost for the tow. It's mind boggling that there is not a manual override to release the parking brake.
We have two dealers within 15 miles of my house. The service at both is not good. Nobody communicates and there is zero sense of urgency or desire to ease your financial suffering. I really was excited about my Ram and overall I really do like it, but I am really starting to think about going back to one of the other manufacturers for my next one in a few years.