Driver and passenger front door windows scratched

[Redhawk01]

Not sure where to post this, searched as well. Had the truck for a week now, noticed scratches in both windows. I did notice it on the driver side earlier, but haven't had time to really check it out. Just looked at passenger side, and there's one there too. Is it worth it to pursue replacements? I guess it should've been caught earlier. Kinda nit picky, but what you pay for, it should be flawless.

 

[VaderRebel]

Not sure where to post this, searched as well. Had the truck for a week now, noticed scratches in both windows. I did notice it on the driver side earlier, but haven't had time to really check it out. Just looked at passenger side, and there's one there too. Is it worth it to pursue replacements? I guess it should've been caught earlier. Kinda nit picky, but what you pay for, it should be flawless.

Yes, absolutely. Had scratches on my 16' Rebel... Service manager didn't even hesitate, replaced immediately.

 

[Civsi2nv]

Had a scratch on my pass front window, salesman saw on delivery and ordered new glass... I was hesitant at first to let them take the door panel off as the scratch is not in any line of vision, but decided on a 50k truck, they should replace it! Set up next week to get it replaced.

 

[RamCares]

Not sure where to post this, searched as well. Had the truck for a week now, noticed scratches in both windows. I did notice it on the driver side earlier, but haven't had time to really check it out. Just looked at passenger side, and there's one there too. Is it worth it to pursue replacements? I guess it should've been caught earlier. Kinda nit picky, but what you pay for, it should be flawless.

Hi Redhawk01,
Congrats on your new truck! We completely understand how this may be disappointing. Please let us know if you would like any assistance with addressing this with your dealer. We are available via private message.
Lydia
Ram Social Care Specialist

 

[Redhawk01]

Hi Redhawk01,
Congrats on your new truck! We completely understand how this may be disappointing. Please let us know if you would like any assistance with addressing this with your dealer. We are available via private message.
Lydia
Ram Social Care Specialist

Hi,
It's going in next Monday, so they can check it out. I'll give an update.
Thanks

 

[Redhawk01]

Had a scratch on my pass front window, salesman saw on delivery and ordered new glass... I was hesitant at first to let them take the door panel off as the scratch is not in any line of vision, but decided on a 50k truck, they should replace it! Set up next week to get it replaced.

I have the same concerns. Taking off possibly 2 door panels. We'll see.

 

[Leinhauser01]

Any updates? I just bought a 2019 with 23 miles and I'm getting scratches less than a month after buying.

 

[RamCares]

Any updates? I just bought a 2019 with 23 miles and I'm getting scratches less than a month after buying.

I regret to hear this, @Leinhauser01. If you decide to address this with your dealer, please be sure to let us know via private message so we can provide you with an additional layer of support for that process.

Mark
RamCares

 

[Leinhauser01]

I regret to hear this, @Leinhauser01. If you decide to address this with your dealer, please be sure to let us know via private message so we can provide you with an additional layer of support for that process.

Mark
RamCares

Thanks! I’ll let you know.

 

[RamCares]

Thanks! I’ll let you know.

You're most welcome, I will be on the lookout.

Mark
RamCares